That's what happens when crew go rogue, it sets up different expectations for everyone.That’s a shame. I thought it was a good service when I was shown it. Perhaps they might run in the problem of the 'pack shot' versus what you get.
TBH the food presentation isn't too bad. I'm sure there's a marsupial out there with less than ideal frozen meals
It has allergen advice for us to identify if someone can't eat anything but it's no ways means that they cater to meal requests.