$300 credit received for delayed QF129 to Shanghai

[econgdon]

On Thursday 13th Nov I was on QF129 which was returned to Sydney with mal functioning weather radar. After many hours we finally got another flight to Shanghai arriving at 3am or so. On returning to Australia, I found an express post bag which had been posted by Qantas PR dept on the Friday 14th with a letter of apology and a credit ( cannot be used on Jetstar) for $300. Which I thought was very generous. I was traveling with 3 others and none of them received that credit. None of them are QFF's. Has anyone else received a credit in similar circumstances?
My first flight on the same route in March (the inaugural flight from Melbourne I think) was similarly cancelled, it taking all day in Sydney to be re consigned, did not receive a credit or letter of apology.
My return flight to Melbourne from Shanghai on 17th Nov. was cancelled. No apology. Not pleasant Qantas experience apart from the $300 !!

 

[2muchplastic]

On Thursday 13th Nov I was on QF129 which was returned to Sydney with mal functioning weather radar. After many hours we finally got another flight to Shanghai arriving at 3am or so. On returning to Australia, I found an express post bag which had been posted by Qantas PR dept on the Friday 14th with a letter of apology and a credit ( cannot be used on Jetstar) for $300. Which I thought was very generous. I was traveling with 3 others and none of them received that credit. None of them are QFF's. Has anyone else received a credit in similar circumstances?
My first flight on the same route in March (the inaugural flight from Melbourne I think) was similarly cancelled, it taking all day in Sydney to be re consigned, did not receive a credit or letter of apology.
My return flight to Melbourne from Shanghai on 17th Nov. was cancelled. No apology. Not pleasant Qantas experience apart from the $300 !!

I think it is a vague attempt at keeping their FF'ers happy. Perhaps there's been a downturn in QFF'ers travelling and they want to keep the rest on their side?

$300 does seem to be a bit stingy though, I got that (also without raising a complaint) for a partially working AVOD on a HKG flight!

Were you flying J or Y? And how long was the delay altogether?

 

[medhead]

I got something simiilar kind of. Travelling SYD to FRA (QF5) we had a 6 hour delay in SIN. We were meeting up with another person in SIn who came from BNE. So the BNE person came off another flight number to join QF5. Flights were all booked together with one travel agent and possibly under the one reference (not sure)

Anyway the other person (PS) had a letter and voucher waiting on return (maybe $200) for the delay. But I had nothing, my status being bronze. Anyway the other person rang and asked why she got the voucher - because of status. Asked if that is for everyone travelling on the booking, at which point the qantas person said we should have also got a letter as we travelled on the same booking with the silver QFF.

I promptly got a letter and $400 voucher (4 people in my group) from QF.

 

[Mike79]

Have also just received $300 credit for a delayed flight to PEK last week. Suppose to arrive at 8:30pm, but did not land till 4:15am the next morning. I was travelling in J.

A small gesture, but it is the first time I have ever received anything from QF on delays or cancellations, so it is much appreciated.

 

[sadlier]

That QF129 ex SYD was previously scheduled for an earlier departure - about 9.30 am I recall. One week in early June the flight was delayed by 1 to 2 hours for five days in a row because of 'mechanical problems' that were not identified and fixed whilst the plane was sitting at the gate all night!

And no compensation was offered. :evil: