Search results

Sigh I feel so hopeless. In order not to cancel the long waited family trip we have to scoop out big money for it. No wonder Qantas doesn’t care.

？consumer law. I thought there should be some protection for customers who initially have a ticket and later on loss of the seats because of their ticketing error when Qantas made an involuntary schedule change and then failed to re-ticket on time. Also didn’t communicate with us (found out on...

I have classic reward booking with mixed Qantas and partner airline and loss of partner airline seats due to Qantas error. The flight is not due until Dec and of course nothing Qantas can do when I call CS but they repeatedly told me they are still waiting for partner airline to respond, despite...

I have been promised call back mainly by Manila—Christian, Marie and Francis. Of course it never came! Fiji and South Africa never offer this option though, interestingly. They just want to refund my ticket if they can’t solve the problems.

Can I please ask is it because there is not even paid seats left in the class you require? It looks like Qantas is unable to ask Qatar to open a reward seat. I am not sure if it’s the case with China airline. Unfortunately I think there are no reward seats left for all of the China airline...

I think you are right. The ticketing department is still trying their luck that “one day four premium economy seat passengers will cancel all of their seats” and wait until even the paid seats are gone just before the travel date to tell me sorry there is nothing we can do and then return me the...

Another update: Things are not changed. Of course I didn’t receive the ticket within 48 hours. Called 3* times this morning. Connected to Manila first, a lady gave me an ambiguous answer about ticketing department is very busy and she will call me back at some stage. Then connected to...

Both my husband and I are bronze. When I called this morning the waiting time for both were around 15 mins. Yes I did ask where they were based when I talked to both of them. Hobart agent asked me what I have been told previously and I told him the whole story. He said the information I...

Update: thank you for your replies. I have called again this morning since 8, the first time I was connected to Fiji call centre, the agent basically told me they have requested help from China airline but there is nothing they can do as they don’t operate China airline and they can’t control...

Sorry for a very long post. My family and I booked SYD-TPE (SYD-BNE, BNE-TPE, TPE-MEL, MEL-SYD) classic award tickets in June. I posted previously about my experience that China airline cancelled my BNE-TPE flight and eventually I was booked to the reward seat the day before. Now, my husband...

I wonder if travel insurance covered those kind of ticket change if we need to purchase a ridiculously expensive replacement flight due to cancellation of the airline and no replacement reward seat is booked.

This happened to me recently as my business classic reward flight got cancelled by China airline (BNE-TPE). Qantas offshore call centre was unhelpful. Back and forth a few times and eventually I called China airline and requested their help. Although they didn’t have the power to help me, they...

Thank you for sharing your experience. Did you encounter any difficulties to ask Qantas to waitlist you? I would imagine it’s so much better for a centralized help desk. Maybe I should consider Cathy next time!

Sorry for the long post. I was happy when I managed to book the last available classic business award seat from SYD-TPE via Brisbane for myself and my infant daughter to travel in mid Dec this year. I got an email from China airline last week and said my Brisbane to taipei flight has been...