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We were flying J with Qatar to JFK from CGK and had access to the Garuda Lounge in Terminal 3. The food offerings were okay with a reasonable selection, but most of the hot food was luke warm. My wife then ordered a wine and was told they only had white, which she was then given. It turned...

I’m flying this month from PER to JFK. I’m flying budget to CGK and the business to JFK return flying American Airlines codeshare Qatar for $4180.00. The same flight advert from PER on Qatar W.A. over $13,000. It pays to look at long haul legs out of Asia

I was recently in the BNE Business Lounge and wanted to read a newspaper so I thought I would use the Press Reader app only to find it has been removed. Even the helpful ladies on the service desk didn’t know what has happened. Qantas seem to like removing services without telling anyone.

I arrived into SYD from LAX last week. The Border Force procedure was fine and it all went downhill from there. Lining up for domestic transfer we were told the security screening equipment wasn’t working and we could either wait and QF would rebook us if we missed our flight or take the train...

I recently flew J on QF12. I received a text implying the aircraft had a refrigeration fault and catering would be sub standard and it was, toast for breakfast. Being qualified in this area I know you basically have one moving part, the compressor and if it’s powered up all should be fine...

I was prevented from traveling to Darwin on 24 April this year due to a government lockdown. Qantas previously contacted me direct for a bid now upgrade which I was successful. I paid in points and cash direct to Qantas and in this transaction I am their customer. They are trying to tell me...