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UPDATE: received an email with the below link to Star Alliance RTW terms and conditions: https://www.staralliance.com/en/round-the-world?view=tc Section 4.3 states: * For economy class you may allow for one (1) piece of baggage at the weight of 20kg, business class travel allows for two (2)...

So I had a call back from a manager who reiterated that it was 2 pieces with a maximum weight of 30kgs per person. I asked him to email me this with the source included which should come through later today....

That's why I asked for a call back as the agent was very clear that it was 2 pieces weighing up to 30kg total and the reason was because it was a redemption booking. Could have just been an agent with poor English language skills so will wait for a call back from a supervisor.

That's what I thought but the agent had specifically stated 2 pieces up to 30kg as it is a redemption booking. Unfortunately the page you have shared doesn't specify that it applies to redemption and cash equally. I have asked for a call back from a supervisor who will hopefully be able to shine...

I have booked a RTW redemption booking in business class through Singapore Airlines and it has been ticketed. On it, it states my luggage allowance is 2 pieces per person but no kg limit. I called the Singapore Airlines number and the agent was very unsure but thought it was only up to 30kg per...