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Where were you flying from to? Did you ring them or do it in the chat function

Yes well I booked a non refundable fare Honolulu to San Francisco and got points, it was a K class. I got Hawaiian points and Velocity points for that one!

If you booked with Virgin from Brisbane to Honolulu on their website it's via Sydney but on a Hawaiian Airlines plane, and there are no Virgin Brisbane to Honolulu flights direct on their website, you have to go via Sydney, even though Hawaiian fly direct Brisbane to Honolulu, my only option to...

Are you sure? Im flying to Hawaii in May. I looked at Virgin flights but they go via Sydney. So I booked Hawaiian Brisbane to Honolulu Extra Comfort. Apparently my class of fare is O so I dont get points.

Does anyone know if you book Virgin, Brisbane to Honolulu (via Sydney) if tgis gets points. I dont think its fair that we have to fly via Sydney on a Hawaiian flight but cant get points if we fly direct with Hawaiian from Brisbane

I also didn't receive an e-ticket or receipt when I booked my last flight a few weeks ago. I sent them an email asking for receipt for the full amount, I booked an Extra Comfort seat, to which they responded Unfortunately, the upgrade fee is the “additional cost” to sit in those seats and is...

Tried this today. It doesn't show you. I messaged Hawaiian Airlines on Facebook, they said the same thing, go to fare conditions and it will be on the top left hand corner. Well it isn't. So I went back to them and they said to contact their Web Support Team on 1-866 586 9419, then I said I...

Im going to message them on FB and see what they say

I just tried that it doesnt show the fare class it only tells you which classes are not eligible for Velocity and other flyer points. It doesnt seem to tell you until you receive your e-ticket

I couldnt see it until I had booked and received my e-ticket. But apparently you can do a dummy booking go past seat selection and on the next page scroll down to terms and conditions. It says mileage is not earned on other airline frequent flyer flyer programmes when booked in L, H, K and O...

Im in the same boat and Im in Comfort as well so expected that I would get points too. I flew Honolulu to SF in November, booked Comfort and got points even though they said I couldnt. They just appeared randomly a few days later. The reason they said I couldnt was because Id already been...