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We need ACCC to wake up and sort this out. They have had several activities on the airline industry in the last few years, why are they ignoring this airline rort?

I have not. I am in a similar situation, based overseas with little Virgin Aust connections. Rang up customer service and it was basically 'too bad'...

I really hope ACCC gets into this. Why they have done 2 recent airline reviews and did not touch this issue, I do not quite understand. Moving someone from biz to full fare economy is not a good client experience. I myself almost got moved out of biz class, mentioned on another thread (not a...

Folks, thanks for all the advice. Finally received a call from Qantas on the complaint I left at the start of this episode from August on Sunday after leaving another email last week asking if the complaint had been actioned. I received an apology from Qantas on the poor behaviour by the initial...

Fantastic advice. Thank you to all who reply.

Done that route before... not great. Didnt get bumped! Yay! Thanks for the advice to all. By the way, for info, Jkt airport staff bumped someone with a lower status tier... feeling sorry for them as its unfortunate.

Thanks... I am considering... i have tried that flight... not a great experience in the Bali transition

Thanks for the advice! I will keep that in mind for next time. Now gonna try to run the gauntlet at the aiport and hope not to get bumped as the plane ia completely full

They did not give me that option on the phone and I would be happy to accept that! Guess I qill wait for qantas customer service to ring back. Only 2 more hours waiting time for that... yessss!

About to fly from CGK to SYD biz class today. Had a call from Qantas staff in Syd asking whether I would like a downgrade or moved to Garuda biz due to overbooking. Apparently they called all biz class passangers and no one wanted to move. I explained that I needed to fly as I took a few days...

Great, looking forward to the improvements. Past experiences have been woeful. I previous just did SQ flights using Velocity, turnaround for points and status credits was one day. That's a good customer experience!

Folks Update, staff from Ritz Carlton helped me sort this out. Kudos to the sales lady there! PM me if you need to take kids to that hotel's lounge. I have the manager's details to sort it out

Yes I think so... i will go to a lounge in a couple of weeks and can confirm. I would say have the app ready on your smartphone as well

Hi all, I have the Bankwest More World card. It apparently comes with LoungeKey. Has anyone used LoungeKey? Will they let kids in as a guest? Thanks!

Folks I just wanted to warn anyone in the unlikely event they are considering staying at Marriott Yogyakarta with family... Its recently opened and the pictures look great. Sadly, they refused my 9 year old son stating they have a policy of not letting children under 12 years old in. In my...

I forgot to post this the other day. Early March, I used the Qantas Singapore lounge and I have to say, their curry laksa off the ala carte menu was awesome. Well done Qantas!

Last set of JQ flights in mid Dec 2017 didn't get credited after 10 days... I logged a claim, waited 15+ business days, talked to someone at Qantas, got told that I did not select option for getting Status Credits and QFFPs which then I told them I picked a Max bundle for both. Credits then...

I tried to use the 'chat now' function as I was booking my tickets with Hawaiian Airlines, but even then they did not provide certainty on the fare class. It would be great if someone can take a screenshot and show the link to click to see the fare class to help others in future, I couldn't find...

Just an update, well done to Singapore Airlines for refunding some of the fares.

Hi all I have booked flights between sin to cgk and cgk to sin recently. Today I made a change to my cgk to sin leg and the lady at the SQ call centre stuffed up my booking! Not only did I have to pay an extra $420sgd for the change but the lady has cancelled my sin to cgk leg. How ridiculous...