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Hi all My parents are travelling to Europe then North America and back to Australia in economy, all on Star Alliance airlines (Thai Airways, Lufthansa, Air Canada and Air NZ). I'm trying to get a copy of their itinerary so I can see the exact fare booking classes. No legs in Greece...

I have Krisflyer miles expiring next March that I am considering transferring back to Velocity as I am having a similar experience. I am prepared to take the hit to have points I could actually redeem; all the routings I am using domestically or between Australia and NZ are showing as 'no...

Hi there My husband and I recently flew Asiana airlines from Sydney to SFO via Seoul/Incheon and then JFK to Sydney again via Seoul. We usually fly VA domestically and only travel internationally every couple of years. I didn't do my research well before we left, or I would have set us up with...

Does anyone have any experience with the time taken to process a refund? I had to cancel an award booking last November (~22nd) and I think the customer service rep said it would take 8 weeks but the points still haven't been credited... Just wondering what the experiences of others are...

I rang this evening, spoke to a guy who seemed really efficient but was told no seats on the VA domestic flight I was after (I had checked and there was a business seat on Velocity site). Rang up and called again, got through to a woman who found it, got it done for me in a total of 17 minutes...

Yes thanks Suzie but my question is if there are any way to see how many transfers are available without having a points balance of 5000 points? I don't want to use a transfer of 5000 points INTO the account to check as then I might have points stuck in that account.

I seem to be running out of family transfers until they reset in Feb next year. I am trying to figure out how many transfers the rest of my family members have. However if their points balances are below 5000 this is not displayed on the transfer screen. This seems to be web design flaw to me...

Has anyone used the free change of date to bring a partner award redemption FORWARD to within the two week booking period? Or do changes of date also need to be at least 2 weeks in advance? Thanks!

I assume this does not require two weeks notice from the new date, as is required for the booking itself? Also in good news, I made a booking via etihad guest call centre last night for a VA domestic flight, and the whole process was finished in 22 minutes. This was at 9.30pm Saturday night...

Yeah I just thought I would let everyone know that office hours didn't seem to make much difference - but for a 6900 redemption instead of a 10900 redemption we forgive :-)

I'm at 22 minutes on the phone for a straightforward redemption - single person travelling one way, Sydney to Townsville, have the points in my account, was told that they just needed to check availability, I've been on hold a while now. Does anyone know if how it works in terms of lounge...

Hi everyone, My grandmother recently passed away. I had already booked a flight to see her for her 90th birthday this June. I have a copy of her obit from the paper which shows that her birthday would have been the next day, and I am listed by first name only as a grandchild. I'm considering...

Does this only work if you are being put on the exact same flight? For example, I was flying back to TSV from Sydney on Monday, and I was booked on a flight that stopped in Brisbane. If I had arrived before the DIRECT flight from Sydney to Townsville, can I request to fly ahead on that? Thanks!!

Thanks all for your help, we got it all sorted :-)

Does this code work even I'm making a booking for someone who isn't a Hertz loyalty member? Thanks!!!!

Hi all, Just wondering if anyone has had any issues applying for AMEX online? I have tried with my family to get them on the Platinum Edge but it's not accepting their business address which has to be included. We've asked for a hard copy of the application form but they say they can't...

Relieved that this was resolved as my ever patient family are using the terrible Citibank online service on my recommendation! will be organising a transfer ASAP, not sure if we will switch to a different VISA as well. Thanks to all who organised and contributed to this!!

Hey scwappy, Just wanted to let you know, that I did succeed. I actually made 2 separate calls (would not recommend but was an unfortunate necessity) and both times it got approved. Both times we just politely advised that according to the T&Cs, paragraph 13, vouchers were eligible. We did...

Never tried it before myself but know others have been successful. Will let you know how it goes! Also the good news is that I ordered my voucher before 9am Sydney time this morning and received it before COB today :-)

It certainly is a bit of a run around. The reason I personally want to buy these (in addition to the 5% saving) is to avoid the $7.70 cc fee on specific transactions. For example, I will be using my voucher to pay for flights using the 2 for 1 deal on my credit card, and voucher is the only...