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For non-techies: Web scraping (web harvesting or web data extraction) is a computer software technique of extracting information from websites. I have no technical skills, but I work with people who are able to write scripts that run over a few hours to pull a whole lot of information from...

I booked a saver fare MEL --> PER and want to upgrade to Business. I have two complimentary upgrades left but I'm pretty sure I can't use them on a saver fare. Can I use points to upgrade to a flexi ticket and then use a complimentary upgrade? Or do I just have to upgrade to business from saver...

Last week I was rejected at the self service kiosk in Melbourne after arriving from Sydney. I spoke to the desk and the lady said, "Sorry about that, the new system wants to see an upcoming flight. I'll put you through." I'm doing a day trip tomorrow Mel-Syd-Mel but not flying VA on the way...

Hi all, I'm off to India on Sunday for a business trip. I would love to hear any advice you guys might have. I'm Velocity Gold. Here's my itinerary: So my questions: I couldn't choose my seat when booking (I assume because I booked through VA website) and the flight looks to be almost...

Sorry if this has been covered before but I have had a look and can't find an answer. I am a silver member with 2 free access passes loaded onto my card. Can I use them for myself and a guest to enter the lounge in Melbourne tonight?

I recently flew with my partner (family pooling set up) from Melbourne --> Auckland --> Vancouver with Air New Zealand. This is what my accounts shows: Where are the family pooling credits? What do they usually look like? Does it sometimes take time for them to show? It says in the terms...

Hi all, I'm flying from Melbourne to Vancouver after Christmas with my girlfriend and thought it would be nice if I surprised her (hopefully) with an upgrade. How much should I bid for an upgrade to Premium Economy? I think I'll only bid on the Auckland to Vancouver leg... Also, will I get...