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Eeeks, that is just woeful! Thanks for the advice and I will keep calling… not what I hoped to be doing on my first holiday in 3 years!

Thanks for the advice! I called Qantas at 7am AEST and managed to get through straightaway, only to get disconnected while on hold by the operator after 25mins explaining the situation. The second call went much the same way (disconnected while on hold). This has happened a number of times...

I am currently having the same issue as described in the article. JAL rescheduled HEL/HND but not the connecting flight HND/SYD. After many calls and many hours (where more than one off-shore operator tried to convince me that the “system shows you can make the connection” as the HEL/HND flight...

The new T&Cs (dot point below) make it really hard for me to use the vouchers. In addition, they have changed (since this time last year) the way vouchers are used on the website - you can no longer use a voucher as a form of payment at the end of the booking process. In order to use the...

My account opened 24 Nov and the online chat agent confirmed it qualifies for the promo. I saved the conversation.

Hi everyone, I am a recent member, having stumbled across the site when I went looking for resources to help use QFF points. I am hoping I could get some tips and pointers on how we (spouse & I) can get home to Sydney from Europe in J in late September (aiming for 25 Sep +/- 2 days). this...