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I spent the points on vouchers

Incorrect and no information. Information is not contained in the T&C, some aff users are continuing to ignore this fact. Incorrect information was given twice to my mum when doing the transfer. One rep said they last 12 months, the other said 18 months. Both incorrect. Anyone siding with...

At the end of the day it doesn't really matter if they sent me 1,000 emails. As I have said previously, Qantas has failed to adequately warn its customers (my mum) and incorrect information was given over the telephone which has resulted in the points expiring.

Some people working at QFF don't even know who Red Roo is? He has even be referred to as a "fraudster". Seems like Qantas has some communication issues both internally and externally.

Some road signs are definitely more prominent then others. Stop signs, speed camera signs etc... Maybe a "stop sign" style pop up when doing the family transfer?

Tell me why do YOU think Qantas decided to change their decision and re-instate the points?

No holidays planned as yet. Sydney

Negotiating tactic - definitely! Without the help of AFF the points would have not been returned, Qantas wasn't going to do anything to help me. I believe you would still have 17 months left before the points expire if the family transfer was done 1 month after you opened a new account.

I was just about to put a post up about any suggestions on the best way to spend the points in 7 days. $700 in Qantas holiday vouchers? 74,700 = $500 from Woolworth's Group

Note: Transfers cannot be reversed or cancelled and do not count as activity on your account, or the account you transfer points to, for the purpose of preventing your points from expiring. Points that are transferred to a family member will be subject to the points expiry date that currently...

Well said. I agree. I believe Qantas did not want to give the points back. The only reason they have is because they know they would have had to give them back if the matter went any further. The fact that Qantas is going to make changes to their T&C only because of my situation is admitting...

Maybe if they didn't send so many marketing emails, the emails would have been read. As others have said the subject line needs to be more specific when their is important information contained. I'm sure everyone is guilty of not reading every word of every email they receive especially when the...

I agree. The grey area was in the transfer. If my mum was made aware when transferring, this situation would have been prevented. I played my part by not reading the emails, but Qantas' failure was prior to my failure

Agree! I will guess 44,234,726

Rules, laws, T&C are broken every day. He wasn't even aware that he had 2 accounts until the QFF Rep told him on the phone. The oldest account was closed by the Rep as it had no points and no activity and the other account had the 100,000 transferred from my Mum.

Im happy to have the points re-instated even though its only 7 days. I still believe Qantas was in the wrong for taking the points in the first place. They obviously agree or the wouldn't have re-instated the points. There were many hours spent by myself and my mum on the phone and writing...

My brother had 2 memberships. One started in 1998 and one in 2010

As you could imagine the whole situation is becoming increasingly frustrating! I just need to know where i stand.

Where do you want to go Mum? I'll shout you a trip lol

Just wondering why i need to activate my account? Is it to extend my 100,000 points expiry date for a further 18 months? Red Roo says one thing, QFF tells me they expire in 7 days regardless. Might be wise to get the facts RIGHT before posting on the internet.