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Likewise! Just had four emails with the same result “Your claim for missing Qantas Points submitted on 15-Apr-2022 has been processed but was UNSUCCESSFUL - NO MATCH ON BOOKING NAME OR FLIGHT.” Although these have all been resolved and added by Qantas contact centre!

And in more good news. I had some intl and domestic Iberia flights last week and they have automatically credited already!

Hello again. So I have finally called up and very quickly got to speak to someone who was brilliant. They have credited everything as it should be using the Previously submitted documents, as well as noting my upgraded fare should be credited.

I note now that apple and/or British Airways have enhanced away the fare code from the apple wallet/pass. It’s still there for Iberia. Very annoying that these airlines cannot simple have the fare code on the itinerary like American do.

Yes that’s right. They go to U. I paid the extra on check in online for IB to business (as needed a second checked bag) and noted that it as changed to U class fare. As this is amongst all the other missing credited fares, I’ve no idea what this would have credited as automatically!

Thanks for the other posts here. I will give a contact centre a call next week (my year ends end of November, and would quite like these to be carried over to next year!). I do have some paper boarding passes still, but also one I have screenshotted from apple wallet. Some have the fare code...

Ones I had in June were fine

Hi I am in the same situation now with BA! Two flights in August not shown, a missing points claim submitted but nothing asked for so far (not that BA how the fare code on itinerary). Obviously nothing from my Iberia earlier in the year has appeared. Totally ignored 1664023580 Hi I am in the...

And am I right in thinking that there is no way to dispute this, or even contact someone. Would the ‘head of loyalty’ even be interested?

My BA ones credited automatically when they had sorted their computer problems Not the case with Iberia. Someone I know put a missing claim in to BA for no IB credits and did get them It’s infuriating that the booking confirmation doesn’t have the fare class

Hello! Thought I would visit this post to say I hate ve had zero response from qantas. Iberia just say “we note your complaint and have passed it to Qantas”. The itineraries don’t have the booking code. I had sent about 40 pages of documents to Qantas and no response. So short of bumping in to...

Sorry, how was your contact with QF before? Were the credits rejected originally or just nothing in reply? And then the credits arrived, or did they finally relent after all the documents? Also have they acknowledged a problem at IBs end? I also had just ten, from British airways that were...

Thanks for this update. I am on the last day of three flights with IB. I’m intending to send QF a bundle of lots of paperwork in the hope of getting them posted ok. I’ve recently had IB confirm via their contact system I boarded the planes and have sent a message asking them to please either...

I’m still having issues! It’s over a month now since QF FF replied saying they would review the documents. Since then two BA flights posted, two Iberia operated ones have not heard back yet. Four Iberia flown in January didn’t post…

Similarly, yesterday I had two flights credit, one from November and one from December. The November then became expired and have not yet “rolled over”. awaiting points for the next day in December as well as one more that month and four from this month, all those that remain are from Iberia. i...

Thanks for following this up. I have only just found this thread and the news article. I too have not had any points or credits post since November. One BA booking, then December BA and Iberia and this month I have more Iberia. I am presuming they use the same computer system. Surprised that...