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My experience is that it takes longer waiting for attention or for call centre staff to defer to “supervisors” for still unresolved issues than it does for the actual flight!! QFF need to give more coal face authority to staff to make changes which will radically improve their productivity.

I have 3 active Customer Care complaints with Qantas now more than one month old! None of these have been resolved and only two have received replies approximately 3 weeks after lodgement to say they have a backlog of complaints and they have not forgotten mine! REALLY!! Even the phone calls...

I understand fare differences and yield management but such differences are blatant rip offs, my concern is to make members aware that we are not talking small dollars but the equivalent of almost double pricing, which sends a message that loyalty is not worth maintaining but I think we all know...

Dear fellow AFF members I have discovered a huge and unreasonable adverse anomaly in Qantas Business Class fares compared to Emirates fares for Business class on the exact same aircraft on same date and time flights I think this warrants an early warning to AFF members some of whom could be...

Are there some websites which can show award seat availability on aircraft seating plans?