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Bill ... owe you a massive vote of Thanks !!! It did take a few days of back and forth ... b ut the Qantas Facebook team were communicative, sensible, forthcoming ... and fixed the issue ! Funds supposedly will be in my account in a few days ! Eric ... Thanks so much !

1704192434 Bill ... is that just via 'Message' on the official Qantas FB page ?

... didn't think of that one Bill ! ... many thanks , will give it a try ... will try ANYTHING !

Thanks very much and apologies ... I'm new to this lark ... but totally frustrated and desperate :-(

RE: Cyclone Jasper Q Refunds … NOT Received Boy … do I need some help please ? On the 12th of October 2023 I booked return flights for a family Xmas trip from Cairns to Sydney and return via Orange … booking reference numbers <redacted> & <redacted>. Very sadly, in mid December Cairns was...

Many Thanks Mwenenzi and moa999 ... very much appreciate your time and input ... Have now checked the itinerary and the trip is a strange mixture of classes ... Syd - Shanghai and Shanghai - London are N ... London - Shanghai and Beijing - Shanghai - Tokyo is Z ... and Shanghai - Beijing is Y...

Would be grateful for help. Am Qantas Gold and booked on China Eastern from Sydney - Shanghai - London - Shanghai - Beijing - Tokyo. Have just joined Eastern Miles as well and that MU ff number is in the booking. Would prefer to get Q points rather that Eastern - would I be better off having QFF...