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I've experienced problems twice now at Brisbane Airport and my aunt has once as well. All three times, our luggage was sent on the immediately preceding flight (without our knowledge), tagged with a 'hold' tag (alongside the priority tag) and stored at the baggage services counter in BNE...

Interesting - will look forward to checking it out on Saturday

Sounds like it may have been a third person then as this was for the 1830 session. The confusion about the entrance wasn't isolated though as the man ahead of me got help from someone and the door closed about ten seconds before I got there so I wasn't sure if I was in the right place. I...

Looks like it has been - OP has edited their post to reflect this.

All well and good except that someone forgot to contact me (and, assumedly, the gentleman who arrived just before me). It's not a very good reflection on Virgin. Personally, I'm not angry about it given the honest apology/response offered by the manager but I am disappointed that I had to...

Based on Velocity's airline points earn page, my impression was the same as anat0l - VFF worked on the marketed flight. All the airline partners specifically start off their tables with a reference to the specific airline's fares and flights marketed with that airlines code only (rather than...

I've been looking for the same SYD-LHR in the last couple of months this year and come up empty on the premium savers as well. Same deal with the cost of full Premium or J... Y here we come :)

I can log in fine - Saturday's flights posted sometime today...

and another thank you from me :)

Re: Virgin Australia WIFI IFE I just don't watch the Galaxy tabs anymore - too often, I've had volume problems with them (with the white earplugs) and just can't hear them. I've requested another of each a couple of times and just found the exact same problem. Sometimes, the volume suddenly...

Did a return J status run today and got greeted by name by the gate agent at Brisbane and the CSM and front FA (same crew on both flights as the plane just turned around to Brisbane.. they could say welcome back and really mean it). Nicely though, both the FAs serving the rear of the plane had...

I just tried to book J BNE-CBR return (E90 both ways) and got the "Online seat selection is unavailable. Seats will be assigned upon check in." message. Also, looking at J BNE-SYD (737 out, E90 in) for a different date, could select for the 737 but not the E90. No worries for the same...

For me, 1) At least one,maybe two, AM flight(s) didn't have papers offered. 2) I haven't been offered a mocktail in an evening flight now for a couple of months - normally just juice or water option. Last flight the choice was still or sparkling water. I must say that I can't fault the...

I was just looking at the My Bookings page and all looked well here.

I'm another one of those lurkers who haven't applied for access to the spreadsheet because I'm not really sure it is fair for me to do so given my lurker status is fairly well ingrained... I may read here daily and check in on the mobile app but to be honest I'm not sure whether I'd be able to...

My family met for the weekend in Melbourne on the 19th/20th Jan and I treated my mother to business class flights there and back (hey, seeing as her points/sc's family pool to mine... it was a nice earner as well as a nice gift for her!). I've since spent a lot of time sending emails to...

Priority screening at OOL on 19/1 was, as everyone has noted, pathetic. There were only two lines open - one of which was priority in name only with passengers and security staff ignoring the sign entirely. I ended up taking the non-priority line and getting through far quicker which is...

Thanks ywwol! I just noticed the other part in the clause - short haul. *hangs head in shame* I fail at comprehension ;) Much apperciated!

I'm looking at flying to Europe with Etihad in business class soon and have been trying to work out the best way to book status credits wise. Sorry if this is a stupid question, but... When I'm looking at Velocity's earning status credits page, I noticed the little * clause - "When you...

Admittedly I didn't provide a full tray picture so you just see a bit of the can - the glass came out already filled with drink & ice and the can was next to it. I don't mind refilling it myself :) Later on, I was asked afterwards if I wanted another drink so that would have been...