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    American Airlines, why are they so unhelpful?

    Oh thats why, the union own the front 3 other elite seats on the two pilot plane, I wonder if I am allowed to sit next to them not being a pilot or a paying union member, silly me Fred for not being thankful. BTW Fred, as I mentioned in my post, the 2 front seats are Still Available on the...
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    American Airlines, why are they so unhelpful?

    I have to ask, am I expecting to much or is American Airlines being unreasonable? I am a Qantas Platinum FF and my wife is Qantas Gold, I booked 2 first class flights from DFW to MIA on the Australian AA website, off the back of our QF7 flight SYD to DFW. When booking on the AU AA website we...
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    New Qantas Loyalty CEO announced

    Hopefully they might start paying the points, you are lucky if you receive 30% of the points when you buy from the Qantas partners, its the worlds biggest BS program, god knows how much qantas is skimming from this, its a lot and I am surprised they haven't been sued for it. Ps. I have a Qantas...
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    Article: Qantas’ Mysterious Downgrade Compensation Policy

    Qantas is allowed to get away with this and make is own BS rules because they pay off our politicians with free flights, separate lounges for the elite, and god knows how many free points and family flights they give out to them.... Not only does this sort of BS need to stop, but we need more...
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    Amex Australia - Centurion Card Eligibility

    Amex offered me the card a few years ago and when I see the price t almost died in laughter,, you would have to be stark raving mad to pay this much for a credit card, it's a wank... There is other cards out there for a fraction of the cost that have decent perks and points, including other...
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    Virgin Australia Discover Gold (Status Match)

    You are obviously a Virgin fan, I don't get on them enough to be one and I doubt I will be one now. I am not sure what you were reading but I am not upset, I couldn't care less to be honest. I am platinum with Qantas, I would be lucky to fly once a year with Virgin, simply sent an email as it...
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    Virgin Australia Discover Gold (Status Match)

    I applied for this about 3 weeks ago and received a reply earlier this week rejecting my application, this is the reply, We just received a response from our team regarding your Status Match request. They reviewed your account and verified that you previously hold a higher Tier Status with...
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    Flight delayed, missed connection and abandoned by Qantas

    The same happened to me with a flight booked Sydney to Frankfurt via Hendra Japan in business class, they canceled the second leg about 6 weeks prior to our trip. We had no choice but to cancel the flights, Qantas did refund all the points but we ended up cancelling the entire trip. I say...
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    Beyond Travel is keeping our 3k Deposit.

    I am not sure if you have heard but there is this virus in the world that has stopped all plans and ships travelling from county to country, and this makes it impossible for me to get there considering the airlines have already cancelled all my flights.... And I also know, they have cancelled...
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    Beyond Travel is keeping our 3k Deposit.

    Yes, they seem to think the cancelation policy is for them, and stated, if we pay them the remaining 5k they will offer us a cruise for next year, and we are to give them the travel date now for next year. I don't want to lose 3k but I do know its better then losing 8.
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    Beyond Travel is keeping our 3k Deposit.

    Thanks, I will do that.
  12. W

    Beyond Travel is keeping our 3k Deposit.

    Hi Pippi, I find it amazing how they are allowed to get away with this, i have been in the construction industry for years and we get hammered for a lot less money, Sadly our governments are weak and have different rules for some, I really don't understand it,, its so wrong.
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    Beyond Travel is keeping our 3k Deposit.

    I have been told today to lodge a complaint with these two departments, ASTA & NCAT, I will do these if need be. As for the ACCC, they wont do anything for consumer complaints, they are known as the big black hole. If you get media coverage they may put out a statement.
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    Beyond Travel is keeping our 3k Deposit.

    I could do this but I don't see why I should, Beyond Travel is a big agent and these people should do the right thing. I do understand things are tough for agents but I cannot just give them 3k for nothing in return when I did not cancel the cruise. Even if the cruise went ahead, I would not...
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    Beyond Travel is keeping our 3k Deposit.

    All the airfares and flights have been cancelled and refunded By they airlines, I don't think its good practice to take the boat out with no passengers on them.
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    Beyond Travel is keeping our 3k Deposit.

    Hi, thanks for the reply. my sons friend had booked directly with an agent in the EU for a similar cruise and they had their money refunded a month ago. I also had checked on the web and as you can see all cruises are cancelled. We have done 25 cruises and as you know they operator gives out...
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    Beyond Travel is keeping our 3k Deposit.

    Hi, it was Luxury Travel, a smaller agent in the south of Sydney.
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    Beyond Travel is keeping our 3k Deposit.

    Hi, we paid with our credit card but they don't cover epidemic.
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    Beyond Travel is keeping our 3k Deposit.

    We are having a problem with a travel agent not wanting to give us our $3'000 deposit back from a Croatian Cruise we had booked for late June. We were told in early April that we had to pay the remaining 5k, and advised the following. 1. Cancellation a. Standard...
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    Qantas Business Class customers bumped to economy in Tokyo

    No other company in Australia would get away with this, Australia has the weakest laws in the world for this sort of thing. And it will never change while Qantas and Virgin are allowed to pay off our politicians with free gifts to lo the exclusive Chairman's Lounge and endless upgrades to...
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