Hi all, I'm asking for a friend here...
Paid BNE-LAX-JFK-LAX-BNE in paid J (I) class. My friends (both Gold FF) have checked in (with 9 bags) but received Y boarding passes. Not W, but Y. They have now missed QF12 and QF94 (as well as DL, VA and NZ flights) and are receiving no co-operation...