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I am jumping in on this one. I have tried to get 2 PAX in J BNE to SIN on 3 occasions on Etihad. Have given about 20 dates from 2 weeks out to 4 to 6 months out. Nothing. And they have to check day by day by day by day. So I am giving up on that redemption and just use it for Virgin metal in J...

"110,000 points for a return J fare Aus-USA is great value as you can route through Asia/Europe if required. Trying to do the same with AA will require significantly more points (170,000)" Have tried to book BNE to LAX via HKG (in F and J) all weekend and 5 out of 5 agents have all said same...

I have KVS tool and also have been looking with QF, CX and JAL FF. Been trying for ANY east coast departure to LAX or NYC via Asia with any airline in J and F on any dates from Feb next year onwards. It has been maddening with US Air. I find a dream trip, call US Air, they can't see seats - or...

Brisbane - Hobart RTN, 98% cabin full. 2.45 flight. Y crew one pass through from front to back. No greetings at any part of check-in or boarding (that happens abut 60% of time as Plat). Gone for next 2 hours up back, visited them twice, a nice assortment of papers and mags being read. Standard...

Just a couple of points on this one. I am also Plat, andhave been asked maybe twice for ID. If you have concerns about the DL, you can show other photo ID, which I have done. What I find endemic and annoying with this event is the inconsistency of the experience. Our lives are being...

Im going to chime in here on the Sydney Lounge. Both of us are Plat - been to all VA lounges and seen the re-fits over recent times. I am not pleased with a few points on Sydney. On Sunday arvo yesterday it was not a pleasant place to be. As is official policy - upstairs closed on Sunday. The F...

re: Seat selection issues [at time of booking] should be resolved Many thanks. So far so good this week for flight tomorrow for seat selection. JK

RE : crew eating a J meal. I also noted this once (captain also had one it seemed) and on next flight asked FA - response was "not allowed".

Thought I would throw this one in too to add to the intel. Booked over phone 1 month ago us 2 PLat pax RTN saver BNE to Rocky. Going up is E190 coming back 737 (Business not sold on these flights). As both of us Plat, given Row 1 both ways. E190 originally an old fitout with 4 PE seats to a row...

I believe the longhaul flight and ticketing 2 for 1 Amex Plat J offer must be all on VA metal. So that is I believe - OZ to LA (??) in the 777 only.

The Upgrade to next status level tables are all screwed up. I checked 3 accounts of family and all are incorrect by some very large margins - all in the account holders favour. One is saying account only needs 200 points before Dec 2013 to score Plat. It is actually 200 points by next month...

I know I have not posted a lot here but my wife and I are self funded non-company travelers. Me Plat, she Gold (about to go Plat) and we spend a lot of $$ at Virgin for a couple of leisure travelers who have high expectations (but spend for it) and have decided to back Virgin the last 2years...

The advance Row 3 seat selection perk for us as both Golds was a huge plus as this is a great seat. I see now on the Velocity site the wording for seat selection for elites has changed to picking "reserved zones depending on status". Thank goodness I hit Plat in 2 weeks.

I can confirm another J cart went over very violently on Friday east coast flight (full flight) towards row 3, 4 and 5, smashing a lot of glass and spilling a lot of wine. Crew ashen faced. Pax row 4 (i think) sodden shoes with stinking wine. I felt apologies were weak and only given to 2 or 3...

Hello all I returned from a flight this week and there were 4 devices (2 tablets and one smartphone at least) in use in rows 3 to 5. As they were the pax own devices, they had no headphones I assume, and so i enjoyed the symphony of games, clips and other wonderful multimedia (all praise the...

Have done over a dozen in J this year on VA (Bali, SYD, Mel, Perth, BNE and coughet in J before that) and the east coast food is wanting now. Had the cheese. Poor. I also notice the serving protocol on short flight has issues. Captian served his meal and drink before any passangers in J even got...

I have just come back from Sydney (to BNE) on a B737-700 in Business (proper fitout and service). I was scheduled on the 16.00 flight (737-800)and was rung at 9.00 am today to advise Business class was now not available on the flight as it was changed to a 737-700. I asked to be moved forward...

It is important to get on to Airport Drive from where ever you are coming from - the Virgin Valet goat track is off the roundabout one past the International Terminal roundabout. There is a small sign now. You essentially drive on a restricted road "excepting virgin valet traffic". Virgin have...

No points posted in Velocity Account for Valet Parking.

I have used this service twice - yes first time to find was pretty bad. Over 3 to 4 day stay away it is great value, the service from staff was outstanding. We came back from Hobart in J, by the time we got to the downstairs baggage - out came our bags just as we arrived (first) - 30 seconds to...