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On a recent trip AKL-SIN-SGM my wife was denied a second bag on her Air NZ booking. She is a Virgin Platinum, and in the past has had no problems with the second bag. The Velocity site has a very clear statement that an extra bag is due to Platinum. I can't find anything on the Air NZ site. An...

I'm travelling to LA in July, and have been attempting to upgrade my return LAX-SYD sector from Y+ (purchased) to J. When I call I am told there are empty seats, but no more have been released for points upgrades. They told me to keep calling, which I can do, but I don't want to waste my and...