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I've picked up Hertz cars from Cairns airport several times in recent months and they've put a sheet in the car outlining what they consider to be damage and what they consider to be wear and tear. Even so, when I returned one of the cars they showed me scratches on the wheels of the sort you...

Thanks - I haven't followed it up yet, but I will. I just wondered if there was something glaringly obvious that I was missing. I've trawled through all the fine print and can't see anything - have also done the same thing in previous years with points awarded, but of course there have been many...

Can anyone comment on this recent experience? We are both SG of some years standing We booked CNS - NRT starter plus fares with JQ. They were sale fares, but definitely Starter Plus, so we would expect points and status credits at discount economy level. Shortly afterwards were offered paid...

Puzzled why you waited in the terminal in CNS? The new Qantas Club in CNS is my favourite in Australia!

Never had a domestic upgrade, but have had 3 internationals LHR-SYD to premium economy in the last 3 years (QF) On each occasion, travelling alone. No upgrades SYD-LHR though - have been travelling with my husband on all those flights. Have had upgrades with CX CNS-HKG and return numerous times...

In decades of working airside at international airports I have never seen a baggage handler throw a bag. Read the booking conditions of the ticket which clearly indicate maximum weights for hand luggage. Next time you're at the airport (judging from your status you fly very frequently) have a...