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I am tired of being referred to the carriers terms and conditions when speaking to virgin Why can I upgrade from flexi to business using points and not from saver to flexi. All they can say its in the terms and cons, I don't want to hear that I want to know why. I just want virgin to tell me...

It's funny how we all rate them. I find the adel lounge a bit more personal due to size. 99% of staff are good around the country and service our needs, being from MELB I use the melb Lounge more frequently, just too big and takes too long to get a coffee when your pushed for time. Guys from...

Not that I noticed. Looked the same to me.

Been a while but back in the best virgin lounge in Australia. Food service etc etc all good. Lounge manager walking around making sure all are happy. Nice.

Humble pies.. Forget that last post.. It's probably been mentioned already how they process the cards. All good.

Arrrrr. Just got my new Hilton card and I am a blue member!!!! Not diamond and not happy because I know this will painfull to fix.. Velocity say they can't help and directed me to Hilton!!!!!

As I write I am sitting in the lounge and loving the experience. Food, good. Coffee is nice and quick. Tv is on the golf. Toilets are clean.Tables are being cleaned regularly. Beer has been flowing. And the lounge is about 60/70% full. The lady from guest services Carrie was up for a chat and...

Just came back from Perth and was a little worried reading this post prior. Have to say either they have improved since this was posted or I am missing something. All was good, service was fine, plenty of power outlets, drinks were cold and they had the air bridge working. No compaints from me.

re: Choice "Frequent Flyer programs not worth it" Dont know if that is correct. 13 return flights and surly you would be right up there which would then alter your status which would then allow you to gain additional points. Doesn't seem correct. Not too sure about anyone else but I dont...

You guys will kill it. For me it will take a full 12 months...

good outcome i think. Cant ask for more than that

I have been reading through this post for the last few days. I think i will just keep flying and whatever comes my way then all good. Really the benefits between Plat vs Gold isn’t allot, saying that if my partner fly’s with me she will get some of the same perks such as lounge access etc. Yes...

Yep gone mine yesterday while I was away.. Yeah.

all good mate, thanks for the above and lets just move on because your appology shows what type of person you are. All on the same team. Not many companies are able to get this type of feedback about how there customers feel and sometimes its either misinterpreted or misunderstood.. Cheers...

Hellos swanning it, it seems like my reply to you was deleted due to the nature of my response to you. Mate no special needs thank you, just stated that they called passengers with special needs first to which i believe I said I have no issue with, why would I?? The issue I raised is that...

Well said, and yes I still stand by what I suggested re consistency, therefore it will not lead to an expectation The option above won't send the airline broke but will utilize the space available (if available) and reward those people who travel frequently and therefore helped get the airline...

Fair call and response to why not without jumping down my throat, telling people they are a sook or asking me to think about it like i am 10 year old.. Thank you..

ok fair call. Again my first post was all positive,my second post was a suggestion of improvement to which i still stand by. Look i see your point and take it on board but i don't think one persons view will make much difference. The suggestion I mentioned is what i put forward prior to platinum...

again thanks for pointing this out. One more time just for you Yes consistency is what i am asking for or as an alternative a better way of doing it because i think you are missing the point or not reading the comment as intended. But hay lets not make a comment or suggestion about ways of...

Thank you for speaking for me, actually i have had a good think about it and they should, biggest airline in the world DELTA do what i am suggesting, whatever isn't sold they have a lottery for there frequent flyers. So no they wont go broke doing as suggested!!! why do you have a good think...