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An independent ombudsman is required not just an advocate who has no binding decision powers. That is just window dressing. We are long overdue in Australia to have a compensation system such as they have in the EU and the US where compensation must be paid by law not the situation we have...

Can anyone offer some advice as to how I should handle a bagage damage claim against Virgin Australia. Earlier last year I flew on Virgin from Gold Coast to Sydney on the way to pick up a cruise and when I got to Sydney and collected my bag I could not believe the condition it was in. It was a...

Re: Citibank Platinum Eirates and Visa Signature cards rewards points on ATO payment So members can anyone summarise which cards are still paying points for ATO payments and which seem best?? Thanks.

Has anyone had the same experience as I have with Citibank. I have just returned from 3 months overseas and when I went through my credit card statements I noticed that there were no points awarded since approx Feb for payments such as to the ATO for BAS or Tax payments, State Payroll tax etc...

I did contact my insurers and explained the situation and they said they will entertain a claim however they need the additional costs quantified therefore I need the letter from Qantas stating the flight is cancelled and they cannot offer an alternative after searching for me for some...

No they have not refunded points or fees. Still cannot get an answer from them re how many points will be refunded and how much in fees. That is the point really now I have used my AA Advantage points to book 2 first class seats on BA LHR-SFO all I want is the letter from Qantas staing the facts...

Tried all that but no alternatives could be found on Frequent flyers site. Possible that some alternatives were avail as long as I booked direct with an alternate carrier and paid for it. Thanks for you reply. John.

Not sure about which ONE World partner is best but the cheapest Business class fare I could come up with to just purchase online was on Virgin Atlantic LHR-SFO direct for around $3500. However I did find a work around and I have booked 2 First class flights on BA using my AA Advantage award...

They said no alternative. Flight was LHR to DUS on BA then DUS to SFO on Air Berlin. All business class. Thanks for your reply, John.

The flight I had booked as a Qantas award flight was LHR to Dusseldorf on BA and then Air Berlin to SFO. The Air Berlin flight is the one which has been cancelled. THanks fro your reply. John.

Can anyone give me any advice as to how to get Qantas to deal with my request in a timely manner. I booked a number of Business class award flights with Qantas last September and now 1 of the flights out of LHR has beed cancelled(as in discontined) I t was on a partner airline and Qantas stated...

Think I am just going to go with the Air Canada Maple Leaf lounge at terminal 2 which I have access to through my Priority pass card. I presume I will be able to come out of terminal 2 when I arrive with AirNZ at 11 am and go to terminal 4 and check my bags curbside with AA for my 11.30pm flight...

Thanks for that.

Hi , I am flyingin a couple of days into LAX on Air NZ into terminal 2 at approx 10.30 am and then not flying out until 11.30 pm on an American Airlines 1st class ( Qantas Awards) seat to Orlando from terminal 4. Want to access a 1st class lounge for the day that has: 1. showers 2.Free wifi...

I have a classic award booking for 2 seats to fly BNE- LAX in Dec 2012 in Business class but am now trying to get the same in return ie LAX-BNE for Jan 2013 in either Bussiness or premium economy, but the Qantas site only seems to have flights via Hong Kong using Cathay which are both a lot more...

Try this. Around $20 includes credit see all details etc at the website of " simple calling " I have used this a number of times in US and allover Europe incl Russia. It lasts forever as long as topped up and at least 1 15c Txt sent every 3 mths. Cheers, John.

Just a quick point, you can actually travel into and out of Australia on a New Zealand passport regardless of the fact you are also an Austalian citizen. I have done this personally many times and always declare on my immigration card when re-entering Austarlia on an NZ pasport that I am an...