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Thanks for all the posts. Mcck is a he and he's taking his wife and 2 kids. We are going to be based Monterey/San Fran so our options were either direct flight and drive, or fly to SFO with some sort of change. We chose the former to avoid hanging around with kids but now have the worst of...

Yes. On my second call I insisted. The supervisor was quite sympathetic. I think this was all early in the piece as I had picked up on the postponement from a paragraph in The Age. Apparently there had been a leak and Virgin had not had the opportunity to inform any customers/passengers. My...

Call centre could only offer re-route via BNE/SYD. Even speaking to supervisor (who admitted that postponement was for economic reasons not regulatory which seemed to be the party line) I could not get refund. That was all I was after. Spent 1 hour on the phone over 3 sessions trying to get it...

Have been hit by the V Australia postponement of MEL-LAX flights. As travelling with 2 small kids only booked (in June) as it was direct flight, now offered re-route via SYD or BNE. Have so far spoken to call centre who cannot deal with complaints and filled in on-line form, with promise of...