You cant change reward bookings through the website - as the website doesnt allow you to "voucher" the flights - just cancel.
I cancelled 3 sectors last Sunday - still waiting for the fees and charges to be refunded.
More annoying 6k points per sector were deducted.
Trying to get them back...
SAme here - cancelled my wife's tickets to/from Tasmania in the beginning of April on Saturday. Taxes/charges not refunded yet ( 5 days) and deducted 6k points per sector. Trying to gt them back as Qantas undertook FULL refund of tickets - and reward flights cant be vouchered on the Qantas...
Is it possible to upgrade on QF8766 SYD-CHC? Qantas claims you cant use points because its operated by EK - EK cliams you cant because its a QF booking. Any ideas?