Recent content by jarman_ah

Well said! The ones that DIDN'T act "reasonably and decently" will now reap the rewards of their contemptuous attitude towards their "customers"... maybe we should say their "clients" in the case of Flight Centre and their kind, since, if they charge us rather than the airlines, then aren't they...

Jetstar once tried to impose a "credit card" fee on me which was around 90% of the value of the flight as advertised.... they wound up giving me enough voucher compensation to fund all the flight components of a holiday in Tasmania.... anything to keep the truth from getting out. The point is...

Congratulations, also! That was a lot of money to be hanging in limbo for several months. I also wouldn't be surprised if the current crop of travel "agents" who operate by charging the customer as well as the airline fade quietly away as the current crisis leaves us. Certainly, they will never...

That time lapse is disgraceful, but, at least, the outcome was favourable to you. Congratulations.

I'd contact the FC branch by telephone (talk to the manager) and state your case. June 2020 is a long time ago, and, whatever their difficulties with airlines around that time, those difficulties must have been well and truly resolved before this.

I think I understand... a lot of credit cards nowadays offer free travel insurance if you buy the tickets using that card, and I know that, on ozbargain, hundreds of bargain hunters say they wouldn't do travel insurance any other way. But, of course, that takes the choice out of the customer's...

Travel Insurance companies and travel agents.... they're your bosom buddies until something goes wrong, and then they don't want to know you.... and they always have a "clause" they can pull up to justify their failure to help. Honestly, I don't know what you can do about CHUBB; if the policy...

Hopefully, you've put the matter in the ACCC's hands; possibly, when BYOJet knows it's also in the firing line, they will do the right thing. Flight Centre, BYOJet, and Aunt Betty: all part of the same company, and everyone of them looking after the company first and, it seems, the customer last.

The australianfrequentflyer.com editors have this week chimed in to the dilemma expressed on this thread with their own article, in which Flight Centre, alone among travel "agents" (they don't seem to be able to let go of this word!), gets a mention by name: "Most businesses have faced...

Stratocruiser:" I just wish Flight Centre able to provide the information on this rather than leaving the customer felt wronged. " I would certainly think that, with such large sums involved, and payment made so long ago, that Flight Centre ought to be keeping in touch with you to tell of the...

If all this unrefunded money is in the same pot, they must have enough to buy their own airline fleet!

They're Flight Centre too, aren't they? I recall the (very nice) guy from Aunt Betty (who finally gave me some help) mentioning that they were also affiliated with BYOjet.

No, it's not! You're absolutely right! Unfortunately, however, Flight Centre has your money and you haven't, so their cunning little self-serving game is going to be played their way. And their excuse, of course, will be reduced staff so a longer time needed for "processing refunds". But, take...

21 weeks is disgraceful, but, of course, that doesn't mean that you are being denied an eventual refund; it's just that your money is probably being used, temporarily, by Flight Centre to cover some of the losses it has suffered since March. Eventually, they will be required by law, to process...

Well done, and it was worth persevering with Flight Centre! I hope others will do the same!