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  1. J

    Flight Centre refunds for cancelled flights

    Well said! The ones that DIDN'T act "reasonably and decently" will now reap the rewards of their contemptuous attitude towards their "customers"... maybe we should say their "clients" in the case of Flight Centre and their kind, since, if they charge us rather than the airlines, then aren't they...
  2. J

    Flight Centre refunds for cancelled flights

    Jetstar once tried to impose a "credit card" fee on me which was around 90% of the value of the flight as advertised.... they wound up giving me enough voucher compensation to fund all the flight components of a holiday in Tasmania.... anything to keep the truth from getting out. The point is...
  3. J

    Flight Centre refunds for cancelled flights

    Congratulations, also! That was a lot of money to be hanging in limbo for several months. I also wouldn't be surprised if the current crop of travel "agents" who operate by charging the customer as well as the airline fade quietly away as the current crisis leaves us. Certainly, they will never...
  4. J

    Flight Centre refunds for cancelled flights

    That time lapse is disgraceful, but, at least, the outcome was favourable to you. Congratulations.
  5. J

    Flight Centre refunds for cancelled flights

    I'd contact the FC branch by telephone (talk to the manager) and state your case. June 2020 is a long time ago, and, whatever their difficulties with airlines around that time, those difficulties must have been well and truly resolved before this.
  6. J

    Flight Centre refunds for cancelled flights

    I think I understand... a lot of credit cards nowadays offer free travel insurance if you buy the tickets using that card, and I know that, on ozbargain, hundreds of bargain hunters say they wouldn't do travel insurance any other way. But, of course, that takes the choice out of the customer's...
  7. J

    Flight Centre refunds for cancelled flights

    Travel Insurance companies and travel agents.... they're your bosom buddies until something goes wrong, and then they don't want to know you.... and they always have a "clause" they can pull up to justify their failure to help. Honestly, I don't know what you can do about CHUBB; if the policy...
  8. J

    Flight Centre refunds for cancelled flights

    Hopefully, you've put the matter in the ACCC's hands; possibly, when BYOJet knows it's also in the firing line, they will do the right thing. Flight Centre, BYOJet, and Aunt Betty: all part of the same company, and everyone of them looking after the company first and, it seems, the customer last.
  9. J

    Flight Centre refunds for cancelled flights

    The australianfrequentflyer.com editors have this week chimed in to the dilemma expressed on this thread with their own article, in which Flight Centre, alone among travel "agents" (they don't seem to be able to let go of this word!), gets a mention by name: "Most businesses have faced...
  10. J

    Flight Centre refunds for cancelled flights

    Stratocruiser:" I just wish Flight Centre able to provide the information on this rather than leaving the customer felt wronged. " I would certainly think that, with such large sums involved, and payment made so long ago, that Flight Centre ought to be keeping in touch with you to tell of the...
  11. J

    Flight Centre refunds for cancelled flights

    If all this unrefunded money is in the same pot, they must have enough to buy their own airline fleet!
  12. J

    Flight Centre refunds for cancelled flights

    They're Flight Centre too, aren't they? I recall the (very nice) guy from Aunt Betty (who finally gave me some help) mentioning that they were also affiliated with BYOjet.
  13. J

    Flight Centre refunds for cancelled flights

    No, it's not! You're absolutely right! Unfortunately, however, Flight Centre has your money and you haven't, so their cunning little self-serving game is going to be played their way. And their excuse, of course, will be reduced staff so a longer time needed for "processing refunds". But, take...
  14. J

    Flight Centre refunds for cancelled flights

    21 weeks is disgraceful, but, of course, that doesn't mean that you are being denied an eventual refund; it's just that your money is probably being used, temporarily, by Flight Centre to cover some of the losses it has suffered since March. Eventually, they will be required by law, to process...
  15. J

    Flight Centre refunds for cancelled flights

    Well done, and it was worth persevering with Flight Centre! I hope others will do the same!
  16. J

    Flight Centre refunds for cancelled flights

    No one in the real world can possibly know what a travel agent means by ANY kind of fancy phraseology.... but my guess is that they don't want to give you your money back, and are hoping you will meet them halfway by letting them keep it until you book with them again.... which, I would imagine...
  17. J

    Flight Centre refunds for cancelled flights

    I think MEL has covered everything, but here is a very recent (earlier today) report on Qantas refunds, in case it is of any use to you and you haven't already seen it: 19 June 2020 The ACCC says it is pleased Qantas has begun contacting its customers to tell them they are entitled to a refund...
  18. J

    Flight Centre refunds for cancelled flights

    So did he wait a day, and were you able to seize on that day to assist him? I am eager to know how this case was finally resolved!
  19. J

    Flight Centre refunds for cancelled flights

    It looks like you're not going to get out of this expense-free, but you might just pull of a best-case scenario yet if Aunt Betty and your airline concede that the cancellation was because of events related to COVID and that, in accordance with government advice, the customer should not be...
  20. J

    Flight Centre refunds for cancelled flights

    I wonder if Aunt Betty/Flight Centre happened to make that clear to Pomona at the time he cancelled the flights? If they are working for HIS interests (which we have a right to assume, since they charge for service), then it would seem reasonable for them to give him advice that might happen to...
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