Well, they submitted the application for me through the same part of the Virgin Money website everyone uses to apply for the travel credit. They did it for me because I complaint to them that I could not even even get to the acknowledgement page.
This is just ridiculous, will make me think...
I'm on the same boat. A few weeks ago I called them and they did the application for me. Still have not heard back. Wonder if it's better to raise a complaint.
Off to Germany (mainly in the Bavarian alps region) for 2.5 weeks in September. Will be in Munich when Octoberfest kicks off (pure coincidence).
Managed to snag SYD-MEL-SIN-HEL-FRA in J (mixture of QF and AY) a few months back (Classic Reward). Return leg was lucky enough to get MUC - SIN in F...
I also had submitted the travel credit voucher multiple times but have not heard back, assuming my online application didn't work. Just called them and the rep was kind enough to lodge it for me on my behalf.
I did exactly this on two occasions. Lodged complaint with Qantas via their website, they got back to me a few weeks later with the correct points difference.
I'm still confused about their statement/bonus point period calculation. Got my card on 25th March, first statement landed 3rd April (I haven't met my spend requirement by that time). Received second statement on 3rd May and today my bonus points landed (along with the promo bonus)