Search results

Couldn't agree more. I flew SIN - HEL in Sep this year and thoroughly enjoyed not just the great seat but also the excellent service from the crew.

Does anyone know why QF35 was cancelled today?

@zig Just received my travel bank email!

Well, they submitted the application for me through the same part of the Virgin Money website everyone uses to apply for the travel credit. They did it for me because I complaint to them that I could not even even get to the acknowledgement page. This is just ridiculous, will make me think...

I'm on the same boat. A few weeks ago I called them and they did the application for me. Still have not heard back. Wonder if it's better to raise a complaint.

No.....2am departure. Hoping I can manage to have a few hours of snooze. For $580 I thought it beats having to sit in whY.

Off to Germany (mainly in the Bavarian alps region) for 2.5 weeks in September. Will be in Munich when Octoberfest kicks off (pure coincidence). Managed to snag SYD-MEL-SIN-HEL-FRA in J (mixture of QF and AY) a few months back (Classic Reward). Return leg was lucky enough to get MUC - SIN in F...

I also had submitted the travel credit voucher multiple times but have not heard back, assuming my online application didn't work. Just called them and the rep was kind enough to lodge it for me on my behalf.

I actually rang Virgin Money about this issue and they were not helpful at all, just kept telling me to fill in the online form again.

Has anyone had any troubles applying for the Virgin flight credit? Have filled in the online form twice over the past month but heard nothing back

I did exactly this on two occasions. Lodged complaint with Qantas via their website, they got back to me a few weeks later with the correct points difference.

I'm still confused about their statement/bonus point period calculation. Got my card on 25th March, first statement landed 3rd April (I haven't met my spend requirement by that time). Received second statement on 3rd May and today my bonus points landed (along with the promo bonus)

Got my points today, hopefully you all got yours.

Thanks for saving me a phone call. Was wondering what happened to my points!

Lodge a complaint on the Qantas website and see where that gets you. Don't expect a prompt response though.

Welcome @mailcutter :)

My statement arrived about 10 days after my card was approved and I havent' made the the full $1,500 spend requirement in those 10 days, not sure if I've missed the bonus

my card was approved on late Mar23 and after a week I received my first statement. I do think the minimum monthly spend is calendar month.

i just took screenshot of my digital boarding pass

Don't bother calling them. Fill in the customer care feedback form and attach the boarding passes https://www.qantas.com/au/en/support/contact-us/customer-care-feedback-form.html Have done this twice (same situation as yours) and I've received written communication back from Qantas about a...