Recent content by gorodemon

@Kerrodt : Nope, they didn't ask me to sign or not to disclose anything. This is why I am sharing my update with the AFF community now, while I still can. For such a small amount of reimbursement, I don't think they wouldn't want to complicate things by asking me to sign a NDA. I know the...

It's a reimbursement for my non-refundable travel expenses such as attractions, ferries, visa application cost and AirBnb. Unfortunately, there's no compensation component in this payment and I also forgot to include VCAT cost in my claim. Tokyo trip was great and memorable. I was fortunate...

Hi all, I just want to provide a follow up on my ordeal. I filed a claim with VCAT and nominated Qantas as the respondent. My reasoning for taking Qantas to VCAT was they breached their obligations as a seller by failing to provide flight services which I've already paid. I lodged the claim...

I have some good news today. My friends and family have banded together to improve my situation. I have booked a flight with EK metal from MEL to JFK on 06 Oct. Although the fuel surcharge is ridiculously expensive ($ 1960 for 3 tickets), I'm willing to pay for it. The return flight is a bit...

I had thought about it but I decided it wasn't wise because I didn't want to drag my wife and little one on an emotional roller coaster ride with a slim chance of success. Family is all that matters to me so I just wanted only me to cop the brunt of this whole drama.

I thought I also mentioned that I received an involuntary time change for my return flight on 28 Oct on JL3 from JFK - HND. I recalled receiving this notification on my email sometime in July 2022. As a result, I rang the customer service to accept the new time changes. I also wanted to inquire...

At the time when I started this thread, I also used Qantas customer care feedback form to contact the local staffs as suggested by one of the overseas call centre. Here's the reply from them which I received on 30 Sept @ 2 pm: Ref No: 056xx_xx Dear xx_xx_x, Thank you for bringing this to...

I just checked the e-ticket numbers on all of my itineraries, including the original one. They all have different e-ticket numbers. That means every time they issued a new itinerary, the system generated new e-tickets. I don't know why they cancelled the booking at the last minute because it...

Yep, that's truly an idiotic method to amend existing bookings. Qantas proudly advertised their slogan on their website that customers could "Fly Flexible". https://www.qantas.com/au/en/coronavirus/fly-flexible.html However, if what they said was true, they failed to inform me of this...

I'm sorry if I looked like inundating my own thread with own replies but QF call centre finally gave me an explanation why they cancelled my 1st booking (5Qxx_x). "This is because you requested for one leg to be cancelled. In order to calculate the amount of refunds, we had to cancel the whole...

I'm currently on the phone with QF call centre again because I just found out from CheckMyTrip that my 2nd booking (53xx_x), which was going to connect me from NRT to YVR departing on 30 SEP, is still alive in their system!! The phone number which I called is 1300 659 116. This is still alive...

Fair enough, I'd consider it because he might do something about it. The worst part of my ordeal is when I had to look in my son's eyes and explained to a 3.5 year-old boy why we had to cancel his long-awaited holiday. I won't forget that.

Thanks mate, not sure if my local MP can help me on this issue. However, I would send my story to some news media and let's see if they're interested. I feel like making a reward booking with QF these days feels like playing a roulette game.

The first booking, MEL - NRT, is with JAL and the second booking, NRT - YVR, is also with JAL. The departures and arrival are in the same terminal and they're JAL. My plan was, at the check-in counter, I would ask their staff to connect my flights on these two separate bookings. Surely they...

I have uploaded screenshots on my updated post to give you a better idea of my issue. And yes, I did create a new booking for NRT - YVR on 30 Sept, only for one leg, to connect me to Vancouver. This one had no issue at all but I had to cancel afterwards (obviously) because I couldn't fly to NRT.