Received this today..
"We wish to adise that your Woolworths Everyday Rewards Qantas credit card account will be closed 21 days from the date of this letter ( 18 Jan 2012 )
The closure of your account in in accordance with clause 26.1 of your Woolworths Eeveryday Rewards Qantas credit card Conditions of use which states we may close or suspend access to your account at any time. Unfortunately we cannot disclose the reasons for this decision.
We ask that you please destroy and dispose of your card immediately.
**** Etc etc
Customer Service Manager.
**** Etc etc The rest of this letter is about paying and cancelling any regular payments.
Wonder if they will credit a pro rata portion of my annual fee?
21 days notice.....not enough time to find an alternative card.
Now to read what Clause 26.1 says.
My opinion comes with a 100% Money Back Guarantee.
Double ouch. Never seen one of those letters before. I guess they didn't like paying for all the points they were giving you
Air: QFF Gold (LTS), MH Enrich (Silver), Velocity Gold
Hotel: A|Club: Gold, PC Plat, Hyatt GP: Gold, HH: Gold, SPG: Gold
Car: Avis preferred, Hertz #1 Club Gold
So they cant tell you why... But can just do it. Amazing what lurks in the t&c.
Sent from my GT-I9100 using AustFreqFly
The joys of dealing with HSBC Australia! At least they tell you they wont discuss the reasons, saves just hearing their canned responses - often irrelevant to the question asked in my experience!
Perhaps you were pushing too much through it and they suspected business use as opposed to personal? Is that a breach of conditions on this card. Pure speculation.
Business use? That's expressly forbidden, so that would be my first guess.
Can you give us a broad summary of how you used this card?
Did you pay some business expenses?
Did you pay lots of BAS to the ATO?
Did you have quarterly taxes to the ATO?
I have to say I would be pretty unhappy to get that letter as would most AFF members.
I would apply for the new Qantas Credit Union card as a you dump me and I dump you response.
Then ask for the fee for the year to be refunded.
I would suggest also checking your Veda Advantage credit file, I have a feeling that not providing a reason for the cancellation will be due to your credit rating which they may not be able to directly reference for privacy.
I put nearly $40k of business expenses through mine, Perhaps my letter comes Monday lol...
But seriously, if they they close my account its their loss, I may put ~$40k business through this card, that still leaves a balance of ~$50K personal spend through this card...
I wont be disappointed if I get a letter, I'll just move on to the next card
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