Qantas Feedback Panel

 
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  1. #1
    Established Member Keith009's Avatar
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    Qantas Feedback Panel

    This email just landed in my inbox.

    Hello QF009 Membership number: XXXXXXX
    An invitation to join a new Qantas feedback panel

    Qantas is building a feedback panel, made up of a select group of customers, to help us continually improve our customer service. We would like to invite you to join the feedback panel.

    A different method for you to tell us what you think

    Approximately every second time you fly we will send you a link to a short survey (three questions) that will ask for feedback for the specific journey that you have just completed.

    Linking your responses to a specific flight will allow your feedback to be delivered directly and quickly back to our frontline managers and the employees who served you, both in the air and on the ground, during your journey.

    Each post journey survey should take less than 2 minutes to complete and you will be able to opt-out of the panel at any time. The survey is designed to be easily accessible on laptops and desktops as well as most internet enabled mobile devices, such as iPhone® and BlackBerry® smartphones.

    We will also keep you updated with a quarterly newsletter that will only be distributed to panel members.

    Joining the Panel

    To join the panel, please click on the link below. We are excited to be implementing a system that will help us listen to you, learn about your needs and then act to improve your experience when flying Qantas.

    We look forward to hearing from you and appreciate your involvement.

    Yours sincerely,

    Lesley Grant
    Group Executive Customer and Marketing
    Anyone else got the same?

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  3. #2
    Senior Member drewbles's Avatar
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    Re: Qantas Feedback Panel

    Quote Originally Posted by QF009 View Post
    This email just landed in my inbox.



    Anyone else got the same?
    Is this for QF Advisory Panel or something else?

    The Advisory Panel is largely useless. You can submit your feedback on Domestic flights and nothing else (apparently International is 'Coming Soon').

    There's also not been a newsletter since January this year :0

  4. #3
    Established Member Keith009's Avatar
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    Re: Qantas Feedback Panel

    Funny... I don't do a great deal of domestic flights.

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  6. #4
    bdl
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    Junior Member bdl's Avatar
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    Re: Qantas Feedback Panel

    I received same email in my inbox - I have five return domestic flights booked from now until April 2011...

    bdl

  7. #5
    Senior Member drewbles's Avatar
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    Re: Qantas Feedback Panel

    Quote Originally Posted by bdl View Post
    I received same email in my inbox - I have five return domestic flights booked from now until April 2011...

    bdl
    QF009 didn't answer me but is it the Advisory Panel invite or something else?

  8. #6
    Established Member Keith009's Avatar
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    Re: Qantas Feedback Panel

    Re-reading the email, I don't think it's for the Advisory Panel. It makes no specific mention of domestic flights, and describes this as a 'new' feedback panel.

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  10. #7
    Senior Member drewbles's Avatar
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    Re: Qantas Feedback Panel

    Quote Originally Posted by QF009 View Post
    Re-reading the email, I don't think it's for the Advisory Panel. It makes no specific mention of domestic flights, and describes this as a 'new' feedback panel.
    Interesting. Perhaps they've abandoned the advisory panel (wouldn't surprise me).

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  12. #8
    bdl
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    Re: Qantas Feedback Panel

    Quote Originally Posted by drewbles View Post
    QF009 didn't answer me but is it the Advisory Panel invite or something else?
    Just says "Feedback Panel" Looks like it's for QF in general rather than for dom or int travel in particular.

    Probably just a "happy sheet" type survey, eg "Using a rating from 1-10, please rate your happiness when an engine experienced an uncontained failure during your last flight"

    bdl

  13. #9
    Established Member Bundy Bear's Avatar
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    Re: Qantas Feedback Panel

    Checks email; and what do I find.

    An invitation to join a new Qantas feedback panel‏


    I am not sure whether this is good or bad.


    "Learn how to be happy with what you have while you pursue all that you want". Jim Rohn

  14. #10
    Junior Member swylie's Avatar
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    Re: Qantas Feedback Panel

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    I just got the same - when I completed the initial registration/survey it said "You will initially be surveyed about flights departing Sydney and Perth, and other locations will be added in 2011.

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