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Qantas | Frequent Flyer
Rewards seats changed from QR to QF without approval and from J to Y
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<blockquote data-quote="RichardMEL" data-source="post: 2385594" data-attributes="member: 52678"><p>Yes, you're correct that the thread is about QF poor (worse than poor) handling of bookings by badly trained or equipped agents. Totally agree with that.</p><p></p><p>My general comment was mostly in response to a few posts within this thread that were not directly related to this issue, and were related to problems caused by partner cancels or changed - and indeed a number of other threads along the same line. That's why I wrote it was a general comment, and not directly related to the thread topic.</p><p></p><p>The real issue is the terrible handling it seems mostly offshore agents have (not all, but clearly some) with what they're given to work with causing so many terrible problems for customers that need never have happened of course. And that it appears to be happening so much it really is a systemic failure of training/resourcing that causes this. I definitely agree.</p></blockquote><p></p>
[QUOTE="RichardMEL, post: 2385594, member: 52678"] Yes, you're correct that the thread is about QF poor (worse than poor) handling of bookings by badly trained or equipped agents. Totally agree with that. My general comment was mostly in response to a few posts within this thread that were not directly related to this issue, and were related to problems caused by partner cancels or changed - and indeed a number of other threads along the same line. That's why I wrote it was a general comment, and not directly related to the thread topic. The real issue is the terrible handling it seems mostly offshore agents have (not all, but clearly some) with what they're given to work with causing so many terrible problems for customers that need never have happened of course. And that it appears to be happening so much it really is a systemic failure of training/resourcing that causes this. I definitely agree. [/QUOTE]
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Rewards seats changed from QR to QF without approval and from J to Y
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