Reply to thread

Message: <blockquote data-quote="Danger" data-source="post: 2385544" data-attributes="member: 5481">I've said it another thread and I'll say it again here. People should be posting the first names of the call centre agents they speak with, both the good and the bad. We can establish our own little database of the good and the bad.Far apart from that, it adds weight if you want to take your issue further. The second thing I do when I speak to any business call centre is ask the person to spell his or her name. I want an accurate record. It's no use complaining later saying 'Whoever it was I spoke to told me ..." You need the person's name, the date, the time and the number you called if your complaint is to have any degree of merit, in my opinion. The first thing I do? Start my voice recorder. I routinely record calls these days.</blockquote>