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Message: <blockquote data-quote="glennp" data-source="post: 2384758" data-attributes="member: 33422"><p>Qantas changed the time of my first class EK flight to Milan in February and failed to reissue the tickets.  When I called I was told to wait 24 hours for the tickets to issue.  That did not happen and I called again a couple of days later.  Mindpearl Manilla then issued my tickets in economy.  I told them my booking was in first, they put me on hold and I was cut-off with no call-back.  I then spent many hours over subsequent days trying to get my first class booking ticketed.  Nobody at Qantas returned any calls as promissed.  The last call I made was answered by Mindpearl Cape Town.  They insisted my booking was in economy.  I told them I had my original tickets in first as well as screen shots of Qantas and Emirates websites which I could email to them.  They said they could not receive emails and could not help me as all they could see was an economy booking.  I sent a complaint to Customer Care with first class tickets and screen shots attached but, as usual, received no response.  Eventually I gave-up, cancelled and rebooked in business.  Three months later I have finally received my refunds (after more calls and emails) but still no response from Qantas.  This was the second time I had a booking disappear the previous one being a business class booking that failed to ticket in January.  I would love to hear from someone at Qantas (as requested) but have already wasted too many days dealing with Mindpearl's incompetence and unresponsiveness to bother pursuing.</p></blockquote><p></p>

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