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Possible computer error ?

JWILLS

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A friend has a booking coming up with Qantas Syd to Jnb economy class and on the eticket it states luggage allowance 66 kgs however when they go into manage booking in their FF Account it states 30 kgs.

Were there specials on or is this a computer error - if no specials on what would Qantas accept eticket or charge the person excess.
 

Franky

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A friend has a booking coming up with Qantas Syd to Jnb economy class and on the eticket it states luggage allowance 66 kgs however when they go into manage booking in their FF Account it states 30 kgs.

Were there specials on or is this a computer error - if no specials on what would Qantas accept eticket or charge the person excess.
What would they do with 66kg of luggage?
 

Matt_01

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Pack everything, including the kitchen sink! :p 66kg that is 3 and bit bags of cement.
 
Last edited:

juddles

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Sounds weird - it seems the 30kg limit has been converted to the equivalent 66 pounds. Sure on the e-ticket it says KG?
 

Matt_01

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Sounds weird - it seems the 30kg limit has been converted to the equivalent 66 pounds. Sure on the e-ticket it says KG?
Well you are on the ball, my limit stops at about 10kg (22lb) so I think you are correct. :p
 

JWILLS

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Sounds weird - it seems the 30kg limit has been converted to the equivalent 66 pounds. Sure on the e-ticket it says KG?
States 1x66 kgs 145 lbs but on the return flights it states 30kgs- the people travelling are happy with it looks like a mistake as they were taking sporting gifts to children in need.
My concern is what would happen at check in would they accept eticket or would they state 30 kgs and charge them excess.
 

juddles

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States 1x66 kgs 145 lbs but on the return flights it states 30kgs- the people travelling are happy with it looks like a mistake as they were taking sporting gifts to children in need.
My concern is what would happen at check in would they accept eticket or would they state 30 kgs and charge them excess.
JWILLS, are you able to confirm a few details just to be able to judge the situation better: was the ticket purchased direct from Qantas? Or through a travel agent? Is the "eticket" something produced by Qantas itself? Or is it an email or an itinerary? Or is it an eticket issued by a third party? And what was the whole route included within the ticket? (I ask this last one to try to see where the wrong figure may have come from)
 

JWILLS

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JWILLS, are you able to confirm a few details just to be able to judge the situation better: was the ticket purchased direct from Qantas? Or through a travel agent? Is the "eticket" something produced by Qantas itself? Or is it an email or an itinerary? Or is it an eticket issued by a third party? And what was the whole route included within the ticket? (I ask this last one to try to see where the wrong figure may have come from)
Hi the ticket was bought on line through Qantas website and the email with the ticket attached is from Qantas Customer Care melb-syd - jnb all sections have 66 kgs Jnb - Syd- Melb 30 kgs
 

Daver6

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I believe this cost of the extra baggage allowance is actually being covered by the South African government. They're trying to encourage people to bring the Kruger Rands back into the country 🤣
 

JWILLS

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Received a reply from Qantas Customer Serve acknowledged that there is a mistake there fault but will not give any luggage over 30kgs even tho the eticket states 66 kgs. - we have 40 kgs - It be different if person fronts up with 31 kgs they hit them with excess luggage- i asked for a review no reply by noon Monday and plan to take the matter further with Aviation Complaints.
 

juddles

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Received a reply from Qantas Customer Serve acknowledged that there is a mistake there fault but will not give any luggage over 30kgs even tho the eticket states 66 kgs. - we have 40 kgs - It be different if person fronts up with 31 kgs they hit them with excess luggage- i asked for a review no reply by noon Monday and plan to take the matter further with Aviation Complaints.
Thanks for getting back with the update.

Unfortunate they will not give an extra allowance due to the misprint. It is such a bizarre mistake to occur. But given other Qantas issues it is not incomprehensible.

I do not think you will get anywhere with any "reviews" or complaints. It would be different if the extra baggage allowance was something that appeared before the purchase of a ticket - then it could be argued that the purchase was made on that belief. But a clear error after the fact is a bit hard to claim as something that is due.

Just my opinion..
 

Hvr

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I've checked my next two trips and just realised there is basically a personalised luggage allowance section on the pages after the actual flight details.

One glaring error is that the difference in carry on bag(s) between DOM and INT flights. For DOM I can have Ix10 KG case or 2x7 KG cases (If I have one case it can be slightly larger than two cases.) . Whereas on the INT leg I can only have 1x7 KG case.

Given that the journey is MEL-SYD-BKK (return) the carry on allowance needs to be the same because I will only be transiting SYD AP.

Now, this isn't going to affect me because I will actually be checking a bag (50KG allowance with a max of 32KG per case). My carry on will only be a small back pack.


But as per @JWILLS if I relied on the ticket and turned up to MEL AP with two pieces of 7KG carry on at the correct size I would expect to be able to take them with me for the entire journey, not just the domestic leg.

The ticket correctly acknowledges my QFF WP status, and class of travel, discount Y.

Damn work experience kids playing around with the QF IT system yet again! Surely it's time the stationery store purchased a new rubber band and got it working properly?

This is a QF e-Ticket purchased from QF.
 

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