I once had a allowance issue with QF international with first leg in domestic (SYD-MEL-HKG). As a QF Gold I have 46 kgs check in allowance. And I weighed my bags at the scales in the airport and it was 43 kgs. Walked up to the counter and the agent writes down $103 excess baggage fare on my luggage reciept.
I was like, nah, why am I paying you $103 and this is how the convo went ;
Me : "Hey, what's the $103 you are writing on my luggage reciept."
Agent : "Oh, that's the excess baggage fee sir".
Me : "Hmmm, No, it can't be. I've only got 43 kgs check-in"
Agent : "Yes, that's 13 kilos extra on top of your allowance"
Me : "No, can't be. I'm QF Gold and with my status I get 46 kgs allowance"
** Agent does a *deep* sigh **
Agent : "Ok, let me check with my supervisor"
A bloke walks over
Bloke : "Is everything ok?"
Agent : "This gentleman is over limit and he says that he is QF Gold"
Bloke : "Oh, hey Ade, how're you doing mate?"
Me : "Heya, I'm good Matt. how're you doing?"
Bloke : "I'm well. Busy day, something wrong with the system, keeps showing wrong baggage allowance"
Bloke to agent (lowered voice, close to a whisper) : "Yes, he is a Gold, check the PNR, it's got his status"
Agent : "Sorry, let me check him through"
Agent : "Sorry sir, something wrong with our system"
This convo is overheard by a bunch of American tourists and I could hear them say "i think something's wrong, let's hope they get ours right"