I may have only had one year of P1 but it was mostly underwhelming. I agree with all of your points mostly.As a P1 I travel. A lot. Yet I get the clear feeling that the people within QF who are responsible for "us frequent flyers" have no true idea of who they are dealing with. I cannot begrudge that, as so much travel is not a thing most people would do, let alone an employee in the "loyalty" or whatever section of a company.
As exhibit (a) I would put forward those dreadful quarterly P1 briefs. I am sure the people that write them think they are really good. And worse, I am sure their superiors lap them up too. But which P1's actually find them great?? At a recent P1 function in BNE it was revealed that AJ himself did far less travel than most P1's. How in this company do they actually research and learn the needs and desires of us?
As exhibit (b) I could proffer any of my recent emails from QF. Stuff for the masses. Can QF not realise that if someone is P1 they would maybe have a very decent experience level in travel?? That trivialities, basic nonsense, would probably hurt/offend more P1's than actually entice them?
Exhibit (c) would be the yearly end-of-year gifts. A nice touch, but trivial unless someone else paid for your travel. I ingest 100's of equivalent champas in a year. A 50 or 200 dollar bottle of bubbly is nice, but when I spend 20 or 50 or 100k with a company, it is still a trivial thing. I have said many times that a Christmas card actually signed by AJ would be far more valuable.
Exhibit (d) would be such frivolities as sending me an email saying I had travelelled X km's in a year. That would be OK if "they" recognized that those X km were with QF. For many years QF was my third most traveled airline. But still they sent me that. Another trivial thing, but the lack of recognition that a member may be also using other airlines is staggering. Unless you understand that the staff doing these things haven't a clue.
Just to destroy completely my association with QF, I raise my recent experience at that P1 meet in BNE. AJ is a great guy. I have a good feel for people and trust that. But I also met Olivia, the darling of the Loyalty thing. In those scant minutes I formed a very strong opinion of QF overall. It is a big company. I think AJ is doing well. But I felt that Olivia is a darling that keeps the above staff happy. And I get that. But oif management thinks everything is great, then why would they change? Has anyone here got an idea how we can get past the filters so that QF upper management actually feel our sentiments?
It seems to me a simple thing - in a company you should understand your best/most profitable clients. QF does not seem to me to be achieving this. There are simply too many layers of people in between.
FFS, there are not too many P1's, yet they send out stuff that is nonsensical. In an early P1 briefing they gave the hot tip to take your passport overseas!!!
I rest my tired and jaded case.
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oh if they're P1 they're bolted on to QF and we don't need to do much while trying to get the 18-35 y.o's in with the lounge passes and all that
I get the admonitory email every year around the ninth month, even when I already have sufficient bookings to retain.
And one year, at least, it was the only P1 'experience' I had.
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Is it possible as a P1 to get Classic award seats released on flights to Lord Howe Island? I looked at Expert Flyer and most flights don't even have seats in the cheaper fare buckets (N,O,Q), let alone X.
Is it possible as a P1 to get Classic award seats released on flights to Lord Howe Island? I looked at Expert Flyer and most flights don't even have seats in the cheaper fare buckets (N,O,Q), let alone X.
How far in advance do you look? Though it could be worth trying anyway
I'm very flexible date wise. It seems that minimum fare from MEL during sale is $900 return and standard fare is $1200-1500. I will most likely be P1 for only 1 year, so I'll give it a shot.I recall one or two people mentioning they have. How much are revenue tickets for the dates you are after?
3 now needs to be four, so I tried my luck with another release... HKG-BNE was released on the spot, but no joy for BNE/SYD-HKG on the date we want.
Decided to buy #1 son the cheapest upgradable Y BNE-HKG ticket and have submitted a J upgrade request using my P1 account.... more than one way to skin a cat.
I am right to think that the request will be treated as a P1.
I remember that in a previous thread (I can't find right now) it was mentioned that the upgrade would be processed not at the same time as P1 passenger, but with the "P1 priority" at the time upgrade is processed. Meaning that a QF SG for which a P1 member is requesting the upgrade would have the top priority over other SG (apart maybe from a CL-P1 request...).
Never have experienced that, so don't know in practice.
The upgrade request for your son is treated with P1 priority, but will only be assessed within the timeline of his own FF status.
That is to say, if he is Gold, the upgrade request will be at the top of the pile when assessed 24hrs out.
This is both the way the process has been explained to me by the SST, and also how I have observed it in practice.
though when I first entered the SIN lounge I was absolutely recognised as P1 by the staff and escorted to the reserved area etc and given champ - so that worked fine