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Property: Sofitel Melbourne on Collins Status: Accor Plus Gold Room booked: SUPERIOR ROOM, 1 King Bed, Bay & River Views Room upgraded/type: No Rate: $502.80 for 2 nights (I think it may have been a red hot room rate) Free internet: Yes Free Breakfast: No Early check in/late out: Not requested...

Property: Pullman Melbourne City Centre Status: Accor Plus Gold Room booked: Superior Room, Lounge Access, 1 King Size Bed Room upgraded/type: Maybe a higher floor and on the quiet side of the building? I was on Level 13 and faced away from Little Bourke and Swanston Streets. Very happy with...

No availability on those nights. Only nights in August were 25-27 Aug.

Thanks all for your responses - I am not going to pursue this further but was interested in how other people might handle it. I've also learnt that the first thing I should do when checking into a room is to check the clock raido alarm!

Thank you! In retrospect I should have packed the bags and moved and I'll keep that in mind for next time. To be perfectly honest I am not necessarily after compensation but it would have been nice to be offered something - I would have even been happy with an acknowledgement and apology from...

Hi all, I am a newbie so please be kind. I recently stayed at an Accor property and had a very disruptive nigths sleep. Some kind of alarm went off in the block I was staying in at approx 10pm - it lasted a couple of minutes and at this time I contacted guest services to let them know. They...