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You'll probably never be put through to Brisbane without being very insistent. While calls are usually answered quickly with the 131875 number I find that sometimes for more complicated bookings, requests and changes it's worth talking to a local. Also I've had trouble understanding the offshore...

This is a bit of a secret. Is there a dedicated number or do you just have to whisper magic words? I'm guessing that your member number is logged and they can tell whether you're genuine. I always ask for the 'platinum team in Brisbane' but the service reps follow a script and are reluctant to...

In NSW there are two numbers. The licence no. stays the same but the card number changes when you renew. I'm unsure whether one/both is required as proof of identity.

I'm in the same position and was just about to accept that I'll have to pay for the seats if I want something decent. Surely this must be covered in the terms & conditions of the booking but I haven't done a thorough search yet.

VA platinum booked SYD-DOH-LHR codeshare through VA. Checked seat cost on the phone last week. No free seat selection. Although I see on the QR website you can check in 48 hours out, I was told that the free seat selection was from 24 hours out. Maybe it was her mistake and it didn't occur to me...