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  1. V

    We'd like your feedback on Australian aviation policy

    Airlines having a dedicated complaints process and escalation would be great. I 'complained' to Qantas multiple times, but could only do it via form or through the service consultant I was speaking to (and complaining about). If I did the form I'd get a case no. and if I did it through a...
  2. V

    Taken 1 x General lounge invitation - expiry 22 Nov 2023

    And it's taken :)
  3. V

    Taken 1 x General lounge invitation - expiry 22 Nov 2023

    I have 1 general lounge pass that's expiring in 2 weeks and needs a home. I accrue these and never know anyone who flies Jetstar/QF anymore. Not sure if there are definitions in this forum for those who are unfamiliar, so: General: can be used at any Qantas Club Australian domestic lounge...
  4. V

    The Qantas Newbie Questions Thread

    Thanks, that's teach me to read properly 😅
  5. V

    The Qantas Newbie Questions Thread

    Sorry, I don't think my question was clear (or my brain isn't following lol)... I am Points Club+ and I know I was entitled to the 40% SCs on the QF flight that we took. What I am surprised/confused about was that we also got (full) SCs for a BA flight on the same itinerary. I'm wondering if...
  6. V

    The Qantas Newbie Questions Thread

    Basic question that's probably been answered, but how does the work for Classic Rewards flights with other airlines? We recently did a Oneworld RTW and points/SC are slowly trickling in. As expected, QFF SC came straight away (40% because U), JL we were economy (T) and it shows 0 SC and...
  7. V

    Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures

    Wow, they've really prioritised it if they get it back that quickly!
  8. V

    Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures

    Qantas said it will reach out to Mr Jones to apologise for his experience and refund the money that he spent on purchasing flights as a result of the agent error. I love this hanging out at the bottom of the article.
  9. V

    Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures

    I have tried and sometimes it's successful, other times it's "P for Papa". "B for Brave?" "No P, for Peter." "Oh, P. And M for Mango?" "T for Tango. For Timothy." "Oh..." I don't have a broad Aussie accent, maybe it's a bit posh (South Australian) style, but nothing that (I think) would hinder...
  10. V

    Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures

    Nope, and I did. On his name they misheard a 'd' for a 't' - easy mistake to make but I did confirm with him that it was a "D for dog". My name they missed a letter. I called through with my QFF details and spelled both of our names multiple times to confirm they were correct. She kept calling...
  11. V

    Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures

    Booking 4: I got no callback, but I did get a Twitter message on Twitter this morning saying my second booking had been refunded and did I need anything else? No response so far... I called the contact centre and got through to an agent who didn't seem confident but was persistent. After a lot...
  12. V

    Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures

    Booking 3: Having learnt my lesson, I called Customer Care the next day a couple of hours after they opened. The agent I got started of nicely, but when it wasn't a simple fix she got huffy and tried to puh me off the call and to callback during the week (it was a Saturday). Eventually she...
  13. V

    Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures

    The scene: I'm up to my fourth 'booking' and have been on the phone ~30hr over the last 4 months with no end in sight... Booking 1: Back in November, I tried to book our first RTW trip. I'd spent all of the many Melbourne lockdowns trawling the guides and accruing QFF points and I was prepared...
  14. V

    Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures

    For those following along at home I'll be posting background/updates below...
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    Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures

    Wouldn't hurt to contact them. I got told with a CX booking that had been changed (and conflicted with the connecting flight) but I needed to 'accept' the change before it would be confirmed and would then be reticketed.
  16. V

    Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures

    Any ideas on how to escalate it up the chain? Twitter have gone radio silent, I called the contact centre and we had a back and forth about if "I was sure I wanted to cancel my booking for 18/3/23." One that was booked in error when they tried to fix my third booking on tht day (and was like...
  17. V

    Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures

    Thanks, good to know. I've been ghosted so many times by the contact centre that I'm distrusting of 'we'll get back to you'. But I also know fixing stuff takes time, just being kept in the loop would be nice Appreciate the tips and validation!
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    Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures

    My update is... No update. They were quite responsive on Twitter (few min to half an hour between responses) but they've been silent since noon. "We'll look into it further an get back to you" followed by no response when I pointed out that the missing flights are still showing on the booking...
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    Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures

    Thanks for the tip - I hadn't thought of Twitter because I don't really use it. I tried FB messenger but wasn't getting a response after the request for my booking ref 🙄
  20. V

    Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures

    Yep, 3 times and no response
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