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I had 1 good experience with the Concierge. After Qantas cancelled a leg of my flights, and downgraded me from business classic reward, I wasted alot of time chasing the frequent flyer department up for the missing points/taxes refunds. Even though they kept saying they'll send me an email to...

Been using this card for a few months and last week I finally used the Titanium Concierge help line hoping they can help me save some time hunting for an off-the-rack suit in a certain size quickly within Sydney CBD (forgot to bring my formal clothing). I would've thought they could've contacted...