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According to the lady on the phone I owe you one @Princess Fiona - she was glad it got sorted tonight. There were two flight vouchers in different currencies (long long story) and the guy I spoke to the other day thought they would combine for a single return but they didn't, hence lack of...

Yep that was it- thanks for the tip. On hold with them now getting it all sorted. Thank goodness for their premium support phone line.

Thanks - will look for machine / premium service desk in the check in area then. No idea why I can't check in - I booked over the phone as I needed to split up an old voucher and use a portion for this.

Platinum FF travelling tomorrow SYD > ADL. The app / web site won't let me check in online. Since I just have carry one, anyone know if checking in at the business lounge is an option? In terms of the premium security lanes off to the side of the terminal, is it sufficient to flash my platinum...