Sorry to hear that
I have same problem too
The last time i called for anz black card pass extension
They said they will extend 4 pass for me due to covid (few months back) but now they cant even find any of my passes left for my trip this and next year.
Spoke to someone who didnt know...
Hi, I have a qantas pass from my credit card that I can use, however i booked it through a TA and I cannot link it. Can you help me? Am I allowed to do so with qantas directly or need to go through TA?