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Hello. I've had this problem for the last 2 days. I contacted KF via phone and about 5 times via online chat. I had the number of what I thought was my expired account and this didn't resolve the issue. I ended up contacted velocity. They immediately could tell me the account that it had...

VA684 PER-MEL 10.20 seat 1A Returning the favour. Delayed by about 15 mins. Offered PDD of sparkling or water. I decided I was on Melbourne time so took the sparkling :). I can't recall ever not been offered sparkling (or taking it). Told a friend who is a CM for Qantas that this was the norm...