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Hi all, Got a bit of a problem - made a booking for my mum and dad (who are older) to head up to London via Tokyo in JAL Premium Economy (and got it very cheap - about $1400 PP each way, which is awesome). They've just called me and it turns out they had their dates mixed up, and were actually...

Earlier today I was booking 4 rewards seats to Bali in March 24. I was at the end of the booking and my credit card decided to not work (joy of joys) - and then the booking timed out so I had to start again. The seats, however, have not been returned to the inventory (even though I tried...

Hi all, Partner and I were travelling PER-MEL-SYD on two J class rewards tickets recently. Upon arriving at the lounge in MEL we became aware that we'd been downgraded from J to Y for the MEL-SYD sector (annoying but hardly the end of the world). Staff at the lounge were very apologetic and...

I am trying to do seat selection for an upcoming Air Canada flight (YUL-LAX). As a velocity reward booking I get free standard seat selection - however when I get it the end of the process I cannot click "I accept, purchase". Have tried on desktop and mobile versions, and nothing takes (I'm...

Hi all! Long time lurker, new poster here. I've worked in aviation for the past decade, including stints and most of our major airlines, and am a big ol' plane nerd. Airports are my happy place. The flounge is nirvana.