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I left my suit on the aircraft (crew member stored for me, I forgot to grab it), I called the number, they told me the same thing, "you will be called back in 24 - 48 hours". I then advised I will return to the airport to enquire, the lady was quite adamant this is a bad idea as the airport...

This is really disappointing to hear. I know Virgin want to push people to spend more on the flex fares, but surely they could keep free changes outside of 30 or 45 days?

Agreed - whilst the offshore agents aren't bad, it's definitely a much smoother experience with less of an emphasis on following a "checklist".

Great writeup. I used to go in there all the time. I don't remember the bar being so sparse?! Overall I remember it being decent. It could get quite crowded though.

Thanks for this, so looks like offshore regardless of Virgin or Qantas at Gold. A tough choice, I am doing far less domestic travel, where I still think Virgin win due to ticket cost and level of service provided. Now that I am potentially focusing more on the International side of travel...

Spoke to a friend that had a similar experience with the call centre. Seems to be the go now, if Gold, try calling at non-peak times to get the best chance of going through to the Australian call centre. Out of interest, Qantas Gold and Plat members, how does this compare? I am cognisant of all...

Yeah good point, I was thinking of the short lived international lounge (named "The House" from memory) that popped up shortly before the demise of Virgin 1.0. Was nice for the short amount of time we could use it! I do remember reading somewhere of a possible announcement regarding...

Spoke to the wife today (VA Platinum), she has always gone straight through to the Australian call centre. I should have called her straight after I got off the phone and asked her to call and see which centre she goes through to! She is adamant she has never spoken to an overseas call centre...

Yeah that all makes sense, thanks for the reply. I did try all that, including a different laptop and waiting etc. I have spent long enough dealing with this today, so I will give up at this point. Booked a later flight which has led to other issues. I suppose this is the way things will be...

Hey guys, Sorry, just had a pretty poor experience with attempting to book rewards flights, and needed to vent. Spent the morning getting technical errors at the final payment screen when trying to book rewards flights. Ended up calling, went through to an overseas call centre. When they...