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I normally use Chrome, tried Firefox, tried using my mobile phone, checked with Amex that they were not blocking the transaction, all to no avail. In the end I went back to chrome, without clearing cache, and just kept trying. Appears that their server is unable to cope with the current volumes...

Made about 10 unsuccessful attempts this morning using Amex to purchase 4 X $250 cards. Kept getting "Transaction failed, please contact customer service" Finally successful on attempt number 11 (10 minutes ago) using same Amex card