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Thanks for the advice of giving it one more go. Called them up again, and followed the instructions from last few pages on this thread, saying devaluation or lost of benefits and they offered 120k points.

Haha no not yet, they just said I have to call… I called yesterday but they quoted something that they can’t afford retention bonus points, maybe I didn’t get through to proper cancellation team. Will try again tomorrow I guess lol

I jumped on chat, and they said I have to cancel card on the phone.

Yes got the offer on the centurion card.

United Cellars 350/300

Guess that's one of the reasons to have platinum... i just called earlier tonight and went through in 5 mins

I was only offered 20,000 points.... yikes compared to others here... I don't plan to cancel card thought I'd get some freebie points. But a little bit disappointed with the offer... maybe it's because of the relatively low spend (4-5k) p/m because covid.