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Thank you, Thank you, Thank you! I called to the special number and now all solved (within 10 mins)! Thank you so much for your help. Much appreciated :)

Me, Me, Me!!! Oh gosh, good to hear that this is not just happening to me (sorry!). I made a Bpay on 21/10 and yes, my 'manage booking' says amount due$,,,, for 2 weeks. I wanted to sort this out asap so called today, and then got hung up after over 3 hours of waiting. I will keep you posted but...