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Just a short update on my case, I ringed them today, and after waiting for 15 mins for the guy to find the deal that I signed up for, eventually, he gave up and offered me a full refund. Got a gut feeling that I will have to call them again for the messed up bonus points.

Apparently they changed the term behind our back, I signed up the deal last month and got hit a annual card fee last Friday, after numerous online chats today, they told me to call the 1300 number instead. With all three chat operator, all trying to convince me, 60k points and $99 card fee is...