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This thread was started by a person looking for travel insurance for a 92 year old with pre existing conditions. This thread has now gone off topic and descended into a general travel insurance discussion. Could we please stick to the original question so as to help others who may be in the same...

Sorry but as we age we are basically just lucky to find any company that will insure us. That they include things we don’t necessarily need is unfortunate but a fact of life. Private health insurance is much the same. Even if there was a basic policy in the market age would exclude us.

allcleartravel.com.au has no age restrictions. They are the company of last resort. They are the only company in Australia who will insure my husband. I won’t bore you stiff with his full list of illnesses but the main ones are heart failure, stroke, type 1 diabetes etc. He is 74 and he...

Not sure if I still have my emails etc from my federal mp and responses from Ponant also the original letter in the Sunday Telegraph re writing to a federal mp but will post them on here if I have them. Your mp seems to be the only one so far who will not help. As an aside ACCC state that the...

Livestotravel our cruise was due to depart August 2020. Ponant was adamant they would not refund, we were equally as adamant we would not accept a cruise credit or refund in 18 months time. I urge anyone seeking a refund to get in touch with their Federal MP.

MR61 just remember Antarctica cruises in March are cheaper for a reason, less wildlife etc. I suggest you google to make sure you see if March in Antarctica is going to meet your expectations.

We finally received our refund from Ponant. It was a major battle, only resolved by my Federal MP writing to ACCC Chairman Rod Sims. Hell would freeze over before we did business with Ponant again.

Roy sorry to ask another question, have I understood you correctly. Are you saying as Ponant suspended operations on the15/3/2020 but the Australian government didn’t close our borders until 20/3/2020 that force majeure does not apply? Sorry I want to make sure I have my facts correct before I...

Roy, below is the statement I received from Ponant. How did you manage to convince them that clause 11.9 overrides force majeure. Did Amex go into bat for you?

It should not be up to me to prop up a billionaires company. Use his own money, not mine. I’m not in the habit of giving interest free loans.

Great news RP, it gives me hope. Do you live in Australia and where did your cruise start and finish? My trip started in Paris, then Ponant put us on a flight to Greenland where the cruise commenced. Not sure if I will get included in the EU rule, Ponant are trying every trick in the book to...

Thanks Mel Traveller for your and everyone else’s advice. I have been in touch with ACCC now I will try NSW fair trading see what they say. If only a group of us could get together, we might have more chance but Ponant will rely on people being slack and just rolling over and accepting the FCC...

Thanks for your reply. Does it make a difference if Ponant has an Australian office? It is Ponant Australia that responds to my complaints.

MEL-Traveller can I ask you a question. If Ponant can claim force majeure to deny me a refund why would they say I can have a refund in 18 months time. Surely either I can have a refund or I can’t. It’s like having two bob each way. Ponant are relying on a French/EU ruling on 25/3/20 stating no...

There is another thread on this forum where Ponant has agreed with a poster that clause 12.9 is related to after a cruise has started not before.

Hindsight is a wonderful thing. It was a very large deposit, the transaction fee was horrendous but of course now, well what can I say.

I will never book with them again, no principles whatsoever. I will never use this TA either. Not interested in helping me, just keeping repeating French Law at me.

As I stated in my last post Clause 12.9 dealing with force majeure is listed under the heading “liabilities”. This clause is after the cruise has started, nothing to do with cancelled cruises. Ponant has agreed to this fact. The terms and conditions are on Ponant website for all to read.

We are in dispute with Ponant re our cancelled cruise. We booked with an Australian TA by direct debit. Ponant freely admit in a statement to us that the contract we signed with them states if Ponant cancels a cruise, no matter what the reason, we are entitled to a refund. But they have changed...

RWMelb, have you had any luck with Ponant? We are in the same situation with the 18 month wait for the refund. I am collecting as much info as I can before I plan my next move and your previous posts have proved invaluable. Any updates would be appreciate. Thank you